Spotlight on Redacting and QCPP Updates

Spotlight on Redacting

Failing to redact correctly is one of the most common Corrective Actions for the Quality Care Pharmacy Program.

However, it’s a crucial part of remote assessments, and is important to protect personal information for patients, staff and yourself, and keep in line with the Australian Privacy Principles.

When our team receives evidence with identifiable personal details, this evidence is deleted from our system and cannot be considered in the assessment process.

It’s important to go through each assessment question’s redaction requirements carefully, to ensure your assessment is submitted correctly and save you extra work completing a Corrective Action later.

The common mistakes when redacting evidence includes:
*    Failing to redact documents
*    Forgetting to redact the entire document
*    Forgetting to redact parts of photos with visible personal details
*    Over-redacting details
*    Redacting half the required personal details
*    Redacted sections being visible after scanning

We've provided some helpful tips about redaction below.

Tips for Redacting

  1. Read each assessment question carefully
  2. Use a redaction pen or redaction software
  3. Read this guide from the Federal Court of Australia about electronic document redaction

I just scanned and pulled it all into the software and used the tool. Once you get the hang of highlighting, it's quite easy.

- Gill Morley, Office Manager at Hampton Pharmacy

Redaction can get confusing, but we made sure to look at anything that identified anyone... We blacked out with a good quality marker, the old school way.

- David Truong, Pharmacist Partner at Elmwood Pharmacy Wodonga

QCPP Updates

In the same way the Quality Care Pharmacy Program enables your pharmacy’s continuous improvement and innovation, our team is always looking at ways to enhance the program and its processes to ensure we practise what we preach when it comes to quality improvements.

Read below for new information about assessment requirements from our Interpretations and Rulings Panel and updates to our administration processes.

Vaccination Services – Other Health Services (5.8) FAQs

We’ve updated questions four and seven in our FAQs for Other Health Services, to ensure vaccination services assessment requirements are in line with state and territory requirements for training and consultation areas.

Read the updated FAQs for Domain 5 - Other Health Services.

Business Strategy (1.1) and Risk Management (1.2) FAQs

Question one in the Business Strategy FAQs has been updated with more details about business plans, and more resources for incorporating your risk management plan.

We’ve also added a new question in the Risk Management FAQs (question 3), explaining that additional evidence will be accepted as proof of professional indemnity insurance for employed or contracted health professionals.

Read the updated FAQs for Domain 1 – Business Strategy and Risk Management.

Applications for QCPP Logo Use

We’ve updated our process for applying to use the QCPP logo, so it’s easier to promote your pharmacy’s commitment to excellence in care and maintenance of best-practice standards.

Now you can send an email with a few details to the QCPP Support Team, and you’ll be on your way.

I want to promote my accreditation

Support email for accreditation

Check your inbox! If your re-accreditation is coming up before January 2022, we’ve sent you an email about our top resources and support to help you prepare for your Quality Care 2020 Assessment.

Think you missed the email? Please contact us, and we can resend this very useful email to you.

I want the support email


If you have any questions, the QCPP Support Team is here to help — please email or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEST).

To stay informed about Quality Care 2020, visit the Quality Care 2020 website.