Introducing Quality Care 2020

Contemporary, relevant, innovative.

Quality Care 2020, the result of the QCPP Reform Program, is a contemporary program bringing together best-practice business operations with excellence in safe and quality care.

The enhanced accreditation program is centred on enabling continuous improvement and innovation in your pharmacy, allowing your business to perform at its best.

Pharmacy Business & Career Network Podcast

In this episode of the Pharmacy Business & Career Network Podcast, we are joined by Chloe Hennessy, QCPP National Manager, and Simon Blacker, Community Pharmacist and Chair of the QCPP Working Group to learn more about the Quality Care 2020 program.

QCPP Customer Portal

The QCPP Customer Portal gives you 24/7 access to manage your own account, with a range of self-service functions to:

  • Manage your own personal information
  • Pay invoices online
  • Access to relevant reaccreditation information
  • Download the Quality Care 2020 Requirements
  • Access to the Quality Care 2020 Knowledge Hub
  • From 1 October 2020, view and respond to any actions from your assessment

Visit the QCPP Customer Portal

How to use the QCPP Customer Portal

Quality Care 2020 Knowledge Hub

The Quality Care 2020 Knowledge Hub is your one-stop-shop for resources, references, frequently asked questions, support videos and more, designed to help you understand the new Requirements and prepare for your assessments.

Log in to access the new Requirements and learn more about the Five Domains of Quality.

Visit the Quality Care 2020 Knowledge Hub

Preparing for Quality Care 2020 Assessments

Quality Care 2020 assessments commenced in October 2020 via a streamlined remote assessment process. QCPP has a wide range of resources available to help you prepare for your assessment. We encourage pharmacies to prepare in the same way they would for an on-site assessment.

What you need to do before your assessment:

To check your accreditation due date, contact the QCPP Helpline on 1300 363 340 (9am-5pm AEST) or email

Prepare for your QC2020 Assessment

Download QC2020 Remote Assessment Preparation Checklist

More information

To stay informed about Quality Care 2020, visit this website or sign up for the QIP Newsletter.

You can also contact the QCPP Helpline on 1300 363 340 (9am-5pm AEST) or email

For a range of frequently asked questions and answers, visit our FAQs page.


Feedback and input from community pharmacy is important to us.

QCPP has established the pharmacy-led QCPP Reform Working Group to provide ongoing input into the development of Quality Care 2020.

Membership of the group includes representatives from a variety of pharmacies, including both Guild and non-Guild members, independent and banner group pharmacies, as well as pharmacies that participated in the pilot review. It includes subject matter experts with extensive understanding of small business pharmacies.

The Working Group was initiated in 2018 is continuing to meet regularly during the development and roll out of Quality Care 2020.

Furthermore, the QCPP Impartiality Committee will also meet regularly during the development of Quality Care 2020 to ensure open and transparent decision making occurs.

If you'd like to provide input or feedback on the roll out of Quality Care 2020, please email us at