In order to become QCPP accredited, your pharmacy will need to undergo an initial assessment. Pharmacies then undergo a reaccreditation assessment every two years.

QCPP assessments are conducted by our assessment partner, Ernst & Young (EY). EY’s QCPP endorsed assessors are highly trained and their technical approach can help you identify opportunities for improvement in relation to QCPP’s quality management system.

From 1 October 2024, all assessments will be conducted onsite at the pharmacy.

Can I choose my assessor?

Assessors are automatically assigned to your pharmacy.

If you identify a conflict of interest with your allocated QCPP assessor, please contact us as soon as possible.

How will my assessment be scheduled?

These are the following steps to book your assessment:

Accepting your assessment date 

  • You will receive a calendar invite from the EY scheduling team at least 42 days prior to your assessment
  • Accept or decline your date
  • To confirm your assessment date, click ‘accept’ on the calendar invite
  • If the proposed date does not suit your pharmacy, click ‘decline’ on the calendar invite and EY will contact you to discuss alternatives.
  • Please note we cannot guarantee any alternative dates will be available and you may have to accept the original date.
  • You will receive a confirmation call from your assessor 2 business days before your assessment.

If you do not click ‘accept’ in the invite and do not confirm your assessment date with EY, you risk cancellation of your assessment and you may be liable for associated cancellation and travel fees.

For a detailed overview of when you can expect to hear from us during the assessment, check out the Communications Map.

If you have any queries regarding your scheduled booking please email the EY scheduling team at qcppscheduling@au.ey.com

Can I choose or extend my assessment date?

You will receive your assessment date from EY. Extensions and reschedules will only be granted in exceptional circumstances and managed on a case-by-case basis.

While some flexibility may be possible, we request that you accept the date proposed by EY, as they schedule an average of 200-400 assessments each month and need to coordinate resourcing and scheduling accordingly. It also ensures your pharmacy is able to complete the assessment requirements within the required timeframes.

What happens if I need to cancel or reschedule my assessment?

If you need to cancel or reschedule your assessment date please contact EY’s scheduling team.

Please note that rescheduling or cancelling your assessment within 10 calendar days of the scheduled date will incur an $880 cancellation fee as well as any travel costs that may have already been incurred (for on-site assessments).

Under exceptional circumstances, you can request to be assessed after your reaccreditation date by submitting a Request for Reaccreditation Extension to QCPP.