In order to become QCPP accredited, your pharmacy will need to undergo an initial assessment. Pharmacies then undergo a reaccreditation assessment every two years.
QCPP assessments are conducted by our assessment partner, Ernst & Young (EY). EY’s QCPP endorsed assessors are highly trained and their technical approach can help you identify opportunities for improvement in relation to QCPP’s quality management system.
From 1 October 2024, all assessments will be conducted onsite at the pharmacy.
Can I choose my assessor?
Assessors are automatically assigned to your pharmacy.
If you identify a conflict of interest with your allocated QCPP assessor, please contact us as soon as possible.
How will my assessment be scheduled?
All QCPP assessments will be conducted onsite from 1 October 2024.
If you have recently registered a request to become QCPP accredited for the first time and have notified us that you are ready for your assessment, our QCPP assessment partner EY will contact you to arrange an assessment date.
If your pharmacy is due for reaccreditation, the EY scheduling team will contact you at least 42 days before your reaccreditation date to schedule your assessment. Your reaccreditation date is based on the date your pharmacy received its first accreditation assessment.
You will receive confirmation of your assessment 14 days prior to the assessment.
For a detailed overview of when you can expect to hear from us during the assessment, check out the Communications Map.
If you have any queries regarding your scheduled booking please email the EY scheduling team at qcppscheduling@au.ey.com
Can I choose or extend my assessment date?
You will receive your assessment date from EY. Extensions and reschedules will only be granted in exceptional circumstances and managed on a case-by-case basis.
While some flexibility may be possible, we request that you accept the date proposed by EY, as they schedule an average of 200-400 assessments each month and need to coordinate resourcing and scheduling accordingly. It also ensures your pharmacy is able to complete the assessment requirements within the required timeframes.
What happens if I need to cancel or reschedule my assessment?
If you need to cancel or reschedule your assessment date please contact EY’s scheduling team.
Please note that rescheduling or cancelling your assessment within 10 calendar days of the scheduled date will incur an $880 cancellation fee as well as any travel costs that may have already been incurred (for on-site assessments).
Under exceptional circumstances, you can request to be assessed after your reaccreditation date by submitting a Request for Reaccreditation Extension to QCPP.