Using the QCPP Customer Portal

1. Visit the QCPP Customer Portal at portal.qcpp.com

2. Under the Manage Your Pharmacy tab, click on the QCPP ID of the pharmacy due for assessment

3. You will be taken to Your Pharmacy Details, scroll down and select Current Assessment

4. Under Current Assessment, you will see details about the upcoming assessment. Click on the pharmacy name to open the assessment record.

5. In the top right, click on the blue button titled Remote Assessment to launch a new tab for your assessment

6. Follow the prompts in the remote assessment portal. Changes are automatically saved.

For a more detailed look at the remote assessment portal, watch an excerpt from QCPP's Stakeholder Update Session demonstrating the remote assessment process:

Selecting the Submit button on your Quality Care assessment will close out your assessment and prevent you from uploading further documentation.

If you have pre-emptively closed out your assessment before uploading all required evidence within your assessment week, contact our friendly QCPP Support Team on 1300 363 340 (9.00am - 5.00pm AEDT) or email help@qcpp.com.

If you are a pharmacy employee, the most efficient way to gain access to the QCPP Customer Portal is to request your owner add you to the pharmacy via their own account (refer to instructions below).

If no one in the pharmacy has an account yet…

1. Visit the QCPP Customer Portal at portal.qcpp.com

2. At the top of the page select Request Account

3. To request an account, follow the prompts to complete the empty fields

• TIP: Ensure the email address you enter is an address only accessible by you because it will become your username for the QCPP Customer Portal. Shared business email addresses will not be accepted.

4. Once all fields have been completed, click Submit

Complete! QCPP will review your request within 3 – 5 business days

Once you receive your personalised invitation email…

1. Carefully read the invitation email, detailing the steps required to complete your registration

2. Visit the QCPP Customer Portal at portal.qcpp.com

3. At the top of the page select Redeem Invitation

4. Copy your unique invitation link from your email into the empty field

• TIP: Ensure there is no empty space at the beginning or end of your unique link

5. Do not check I have an existing account

6. Select Register

7. Create your password

• TIP: To ensure your password is accepted, make sure you include an uppercase letter, lowercase letter, number and special character

Complete!

1. Visit the QCPP Customer Portal at portal.qcpp.com

2. Under the Manage Your Pharmacy tab, click on the QCPP ID of the pharmacy you wish to update

3. You will be taken to Your Pharmacy Details, scroll down and select Pharmacy Contacts

• TIP: Pharmacy Contacts is the section where you can control levels of access within your pharmacy. For example, you may wish to invite employees, book-keepers, banner group staff or a management consultant, to name a few.

4. To add an employee to your pharmacy record, select +Create on the right of the screen.

5. Under +Create, you can indicate whether the contact is an employee or a non-employee contact (e.g. accountant, consultant etc.)

• TIP: Does this person already have an account on the QCPP Customer Portal or are they associated with another store you own? If yes, select Existing Contact to pull up a search box of existing contacts.

6. Once you have indicated whether or not the individual is an employee, simply follow the prompts and complete the fields in the online form

7. Ensure the email address you enter is unique to the individual (e.g. not a standard pharmacy or business address)

8. Once all fields are completed, click Save

9. Scroll to the top of the Your Pharmacy Details page and click Update Your Pharmacy Details

Complete! QCPP will approve access within 2 business days

1. Visit the QCPP Customer Portal at portal.qcpp.com

2. Under the Manage Your Pharmacy tab, click on the QCPP ID of the pharmacy you wish to update

3. You will be taken to Your Pharmacy Details, scroll down and select Invoices

4. To open your invoice, click on the Invoice ID in blue text

• TIP: You can filter your view between unpaid, paid and cancelled invoices under the button in the top left corner

5. Once your invoice has loaded, you can choose to pay or download your invoice using the buttons on the top right of the page

If you select Pay Now…

7. If you select Pay Now, a payment gateway will appear. Simply fill in your details and select Pay Now at the bottom of the screen

8. Your card will be charged immediately and you will receive a receipt via email

If you select Download…

9. If you select Download, a copy of the invoice will download with options to pay via cheque, phone, credit card or BPAY.

Complete!

1. Visit the QCPP Customer Portal at portal.qcpp.com

2. Under the Manage Your Pharmacy tab, click on the QCPP ID of the pharmacy you wish to update

3. You will be taken to Your Pharmacy Details, scroll down and select Extension Requests

• TIP: Under Extension Requests, you can find a history of previous or pending requests. To view a request, click on the Reference Number in blue.

4. To create a new extension request, select +Create on the right of the screen.

5. You will be taken to the request page, follow the prompts to complete all empty fields on the page

6. Provide as much detail as possible including background information, noting QCPP reserves the right to deny any request

7. Once you have completed the fields, click Submit

Complete! QCPP will assess the extension request within 5 business days

1. Visit the QCPP Customer Portal at portal.qcpp.com
2. Under the Manage Your Pharmacy tab, click on the QCPP ID of the pharmacy you wish to update
3. You will be taken to Your Pharmacy Details, scroll down and select Request for Replacement Certificate or Decal
4. To create a new extension request, select +Create on the right of the screen.
5. Follow the prompts to complete the empty fields for your request
6. Once you have completed the fields, click Submit

Complete! QCPP will arrange your order and be in touch within 3 – 5 business days

1. Visit the QCPP Customer Portal at https://portal.qcpp.com/.

2. Under the Manage Your Pharmacy tab, click on the QCPP ID of the pharmacy due for assessment.

3. You will be taken to Your Pharmacy Details, scroll down and select Current Assessment.

4. Under Current Assessment, you will see details about your assessment. Click on the pharmacy name to open the assessment record

5. On the next page, the Domains will display under General details. You will be able to see the Corrective Actions under each Domain

• TIP The Status traffic light colour indicates different statuses for Corrective Actions:
  • Red -  Not Commenced or Further Action Required
  • Grey - Submitted and Evidence Under Review
  • Green - Completed

6. Click on the Corrective Action Reference number to open the individual Corrective Action.

7. The Corrective Action Details page will include the Evidence Required, the Due Date, and other details about the Corrective Action.

8. If you have any questions about the Corrective Action or wish to provide further information, use the message box to type a message to the EY assessment team and select Send Message.

• TIP These messages are only sent in the QCPP Customer Portal attached to the Corrective Action, and not as an email. EY will also use this message function to request further information or evidence if required, so remember to check in regularly during the corrective actions phase of your assessment.

• TIP If your Corrective Action is a Non-Conformance, you will have compulsory information to add in message boxes that will appear for a Root Cause Analysis and Preventative Action.

9. Please upload your Corrective Action evidence under the Documents section. Select Add Files to upload.

• TIP If you have uploaded the wrong document, you may use the arrow button to Delete uploaded files.

10. Finally, select Submit to submit your Corrective Action evidence for review.

Complete!

• TIP If you don’t think you should have received a specific Corrective Action and wish to dispute it, please select the Corrective Action Review button at the top of the page and fill out the information in the pop-up box.