In October 2020, QCPP launched Quality Care 2020, a new accreditation framework for quality in community pharmacy. QCPP has a variety of resources and tools to help your pharmacy get ready for either your initial assessment or your two-yearly reaccreditation assessment.

Quality Care 2020 introduces 5 domains to enhance the QCPP accreditation process and align with your business operations. Within each domain, the QCPP Requirements continue to promote industry innovation to enable greater flexibility for your business, whilst aligning with contemporary industry standards.

Five Domains of Quality

Infographics of 5 domains

Preparing for your assessment

Quality Care 2020 assessments are conducted remotely over a 7-day period via a streamlined assessment process ensuring compliance across a range of high-risk areas in the pharmacy.

Pharmacies are encouraged to prepare in the same way they would for an on-site assessment, making the most of the resources available on the Quality Care 2020 Knowledge Hub.

For more information on the Quality Care 2020 assessment process, visit Quality Care 2020 Assessments.

Changes to Quality Care 2020 (from October 2022)

To help you prepare for your assessment, we have created summaries of the changes that are going live on 1 October 2022. These documents include various resources pertinent to additions to the assessment model.

Quality Care 2020 Version 1.1 Summary

Video Component Summary

Quality Care 2020 Knowledge Hub

The Quality Care 2020 Knowledge Hub is your one-stop-shop for resources, references, frequently asked questions, support videos and more, designed to help you understand the new Requirements and prepare for your assessments.

Log in to access the new Requirements and learn more about the Five Domains of Quality.

Visit the Quality Care 2020 Knowledge Hub

Remote assessment checklist

If your  accreditation date is on or after 1 October 2022, you will be assessed under the changes of Quality Care 2020 Version 1.1. This includes a video call with your assessor which will allow pharmacies to supply evidence for a range of visual and verbal components of the assessment process. You can access frequently asked questions about these changes here.

To help you prepare for your remote assessment, read the pre-assessment checklist, which breaks down key steps in the remote assessment model.


On-site assessments

QCPP suspended on-site assessments in March 2020 in response to the COVID-19 pandemic. Following positive feedback on the remote assessment model, QCPP will continue to conduct assessments remotely under Quality Care 2020.


If you have any questions, please email or phone the QCPP Helpline 1300 363 340 to speak to a member of the QCPP Support Team.