The Quality Care Pharmacy Program (QCPP) is a quality assurance program focused on improving community pharmacy services provided to the public. QCPP supports the ongoing improvement of pharmacy practice in community pharmacies across Australia.
The Quality Care Pharmacy Program (QCPP) accredits Australian community pharmacies against the Quality Care Pharmacy Standard AS 85000:2011. It operates within a quality management system framework inclusive of business and professional standards, procedures and templates against which community pharmacies are assessed and accredited.
QCPP accredited pharmacies undergo an on-site assessment by external auditors every two years to ensure their pharmacy meets the QCPP requirements.
When visiting a QCPP accredited pharmacy you can be confident that the pharmacy:
- Provides a high quality, consistent and safe service for patients and consumers
- Strives for a high standard of customer care and best-practice protocols
- Employs pharmacy assistants have that undergone approved training in supplying medicines
- Meets QCPP requirements in areas such as the storage and supply of medicines and the provision of professional services to patients, such as diabetes management
How can I find a QCPP accredited pharmacy?
A list of all QCPP accredited pharmacies is available on the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) website.
To provide feedback about a QCPP accredited pharmacy, please use the Feedback Form.