Introducing Quality Care 2020
Same Quality. Improved Systems.
Quality Care 2020, the result of the QCPP Reform Program, is a contemporary program bringing together best-practice business operations with excellence in safe and quality care.
The enhanced accreditation program is centred on enabling continuous improvement and innovation in your pharmacy, allowing your business to perform at its best.
From Thursday 1 October 2020, Quality Care 2020 is the accreditation framework for quality in community pharmacy.
QCPP Customer Portal
The QCPP Customer Portal gives you 24/7 access to manage your own account, with a range of self-service functions to:
- Manage your own personal information
- Pay invoices online
- Access to relevant reaccreditation information
- Download the Quality Care 2020 Requirements
- Access to the Quality Care 2020 Knowledge Hub
- From 1 October 2020, view and respond to any actions from your assessment
Quality Care 2020 Knowledge Hub
The Quality Care 2020 Knowledge Hub is your one-stop-shop for resources, references, frequently asked questions, support videos and more, designed to help you understand the new Requirements and prepare for your assessments.
Log in to access the new Requirements and learn more about the Five Domains of Quality.
Preparing for Quality Care 2020
QCPP has held briefings with industry representatives of community pharmacy, to communicate the changes that make up Quality Care 2020.
The presentations, including the questions and feedback received on the day and are available to download:
Quality Care 2020 Assessments
Pharmacy ABC is scheduled for its re accreditation assessment on Tuesday 15 September 2020 and is preparing evidence for its assessment. The owner Dee Spencer, went through the accreditation process two years prior and is able to review her existing policies, procedures and records under the same QCPP requirements.
Pharmacy 123 is scheduled for its re accreditation assessment on Monday 19 October 2020 and is preparing evidence for its assessment. Because the pharmacy is being assessed after 1 October 2020, they will be assessed under Quality Care 2020 and the enhanced Requirements. Pharmacy owner Phil Script visits the Quality Care 2020 Knowledge Hub on the QCPP Customer Portal to find out what the enhanced Requirements are and then prepares evidence of policies, procedures and records under the new program.
What you need to do before your assessment:
- Read, understand and accept the new QC2020 Rules and Terms and Conditions
- Access the QCPP Customer Portal to download the QC2020 Requirements
- Visit the QC2020 Knowledge Hub to help you prepare for your assessment
- Await contact from EY, our assessment partners, to book your assessment
To check your accreditation due date, contact the QCPP Helpline on 1300 363 340 (9am-5pm AEST) or email firstname.lastname@example.org.
To stay informed about Quality Care 2020, visit this website or sign up for the QIP Newsletter.
You can also contact the QCPP Helpline on 1300 363 340 (9am-5pm AEST) or email QualityCare2020@qcpp.com.
For a range of frequently asked questions and answers, visit our FAQs page.
Feedback and input from community pharmacy is important to us.
QCPP has established the pharmacy-led QCPP Reform Working Group to provide ongoing input into the development of Quality Care 2020.
Membership of the group includes representatives from a variety of pharmacies, including both Guild and non-Guild members, independent and banner group pharmacies, as well as pharmacies that participated in the pilot review. It includes subject matter experts with extensive understanding of small business pharmacies.
The Working Group was initiated in 2018 is continuing to meet regularly during the development and roll out of Quality Care 2020.
Furthermore, the QCPP Impartiality Committee will also meet regularly during the development of Quality Care 2020 to ensure open and transparent decision making occurs.
If you'd like to provide input or feedback on the roll out of Quality Care 2020, please email us at QualityCare2020@qcpp.com.