Wishing you a safe and happy festive season

After an incredible year of challenges, QCPP would like to wish you a very safe and happy festive season. Thank you for your continued commitment to delivering quality services that better the health of the Australian community.

The QCPP Office will close at midday on Thursday 24 December 2020 and reopen at 9am on Monday 4 January 2021.

You can visit the Quality Care 2020 Knowledge Hub or the QCPP website for general support during this time where you will find a wide range of resources including FAQs, videos and fact sheets.

Understanding Corrective Actions: free short course

We have developed a free short course called Introducing Corrective Actions which provides a detailed look at the new corrective actions categories, the process of responding to corrective actions and guidance on completing a root cause analysis.

The short course takes approximately 10 - 15 minutes to complete and will give you a greater understanding of the new corrective action process. Get started today in the link below or find it on the Quality Care 2020 Knowledge Hub!

Corrective Actions Short Course

Redacting personal information in your assessments

Due to the highly sensitive nature of the personal information we receive during assessments, it is critical to ensure personal details are not identifiable. Redacting personal information not only protects the individuals in question but also the staff and the pharmacy itself.

Any evidence submitted with personal information visible will be rejected and will result in corrective actions issued to the pharmacy.

The following information must be fully redacted unless specified by the assessment question:

  • Patient names
  • Staff member names
  • Personal home addresses
  • Personal phone numbers
  • Personal email addresses
  • Medicare, Concession Card (e.g. Pensioner and Health Care) and Veteran Card details.
  • Photos identifying individual
  • Insurance policy numbers

Learn more about what to redact on Protecting Personal Information on the QCPP Website.


The QCPP Office will close at midday on Thursday 24 December 2020 and reopen at 9am on Monday 4 January 2021.

If you have any questions about Quality Care 2020, please don’t hesitate to contact the QCPP Support Team via help@qcpp.com or phone the helpline on 1300 363 340.