What's new with Quality Care 2020 Version 1.1?

What's new with Quality Care Version 1.1?

Key additions to Version 1.1 include changes in Domain 5 – Pharmacy Services, with the addition of a new Sub-Domain for Digital Heath, developed in partnership with the Australian Digital Health Agency.

Download Quality Care 2020 Version 1.1

Preparing for a video assessment

From October 2022, remote assessments will replace the assessor phone call with a compulsory Video Component to allow pharmacies to supply a range of visual and verbal evidence.

The Video Component of your assessment is mandatory and we encourage you to allow plenty of time for the set up and completion of this appointment. 

Pharmacies should advise qcppscheduling@au.ey.com as soon as possible if their allocated video assessment time is no longer suitable.

See below for parameters surrounding rescheduling and cancellation.


Should any clashes occur, your pharmacy must reschedule the Video Component at least 2 business days prior to the scheduled appointment.

If this is not scheduled in the timeframe above,

Cancellation and no-show

Additionally, in the event that your pharmacy is over 20 minutes late to your Video Component time, does not show up or cancels the appointment with no effort to reschedule, the whole assessment process will be cancelled.

This will incur a fee of $800 + GST and you will need to contact the QCPP helpline to restart your accreditation.

This information can also be found here.

Frequently Asked Questions

We've updated the QCPP website with FAQs in regards to Quality Care 2020 Version 1.1 and the changes to the remote assessment model.

Take me to the QCPP FAQs

Update your details on the Customer Portal

We encourage you to check your contact details are current by logging into the customer portal linked below.

On the QCPP website we have a step-by-step guide on how to edit your contact information or you can call the friendly Customer Support Team on 1300 363 340 or email them at help@qcpp.com.

QC2020 Customer Portal

Updated Program Rules

QCPP has recently updated the Quality Care 2020 Program Rules to reflect changes to the cancellation and rescheduling process in Rule 11.

All pharmacies due for assessment under Quality Care 2020 Version 1.1 are required to read, understand and accept the Program Rules and Terms and Conditions as part of the assessment process.

QCPP Program Rules


If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEST).

You can visit the QCPP website or Quality Care 2020 Knowledge Hub for more information.