Updated Program Rules and Terms and Conditions

Following the release of the QC2020 Requirements, QCPP has developed a new set of Program Rules and Terms and Conditions for all pharmacies within the program.

If your assessment takes place on or after Wednesday 1 July 2020, you must read, understand and accept the new Rules and Terms and Conditions before your assessment can be scheduled.

To accept the new Program Rules and Terms and Conditions, you need to complete an 'electronic rules agreement' online. You will receive an email from QCPP with a link to accept the Program Rules approximately four months prior to your reaccreditation date.

Keep an eye on your inbox for an email with the subject line QCPP Accreditation Renewal to avoid any delays or negative impacts on your accreditation.

Have you downloaded the new Quality Care 2020 Requirements yet?

In case you missed the announcement last week, we are excited to have launched the Quality Care 2020 Requirements!

From Wednesday 1 July 2020, the new QC2020 program will take effect as the accreditation framework for quality in community pharmacy.

To access the QC2020 Requirements, you must log in to the QCPP Customer Portal. Find out how to create an account below.

Quality Care 2020 Requirements

Accessing the QCPP Customer Portal

To access the QC2020 Requirements and Knowledge Hub, you must log in to the QCPP Customer Portal.

Already created an account?

Visit the QCPP Customer Portal and log in using your email address and password.

Need to create an account?

Please fill out the request form online.

Please note, you must use an individual email address, such as yourname@mypharmacy.com.

Generic business email addresses, such as info@mypharmacy.com, will not be accepted.

If you have already submitted your registration under a generic email, you must re-submit using an individual email address. QCPP will not contact you to request a resubmission.

Register on the QCPP Customer Portal

The QCPP Support Team are working hard to assist a large volume of requests for access to the QCPP Customer Portal. As the team works through these requests, you may experiencing some delays in service.

We would like to thank you for your patience throughout this period.


If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEDT).

To stay informed about Quality Care 2020, visit the Quality Care 2020 website.