Quality Care Version 1.1 is on the Knowledge Hub

Quality Care Version 1.1 available now

Version 1.1 of the Quality Care 2020 Requirements is available now on the Quality Care 2020 Knowledge Hub!

Key additions to Version 1.1 include changes in Domain 5 - Pharmacy Services, with the addition of a new Sub-Domain for Digital Health, developed in partnership with the Australian Digital Health Agency.

The Digital Health Sub-Domain only applies to pharmacies who are currently using My Health Records or those who aren’t yet using it but wish to be accredited to use it.

These changes will take effect from 1 October 2022. If your assessment date is on or after this time, you will be assessed under Version 1.1 of the Quality Care 2020 Requirements.

Download Quality Care 2020 Version 1.1

Common Corrective Actions

We have pulled together some of the most common Corrective Actions we’ve seen in recent assessments.

Check out the  Corrective Actions Short Course for more information on how to respond and close Corrective Actions.

CPR Certificates

CPR Certification must be completed annually to ensure your training meets current standards and your certificate is up to date.

First Aid Certificates are valid for 3 years, but CPR is not included in this.

Learn more about this at Domain 4.3 of the QC2020 Knowledge Hub.

Cold Chain Certificates

For a Cold Chain Certificate to be accepted during your assessment, it must be current and in-date. A dispensary refrigerator Cold Chain Certificate is valid for two years from the date of issue stated on the certificate.

Additionally, under QC2020 Requirement 4.2.13, only therapeutic goods can be stored in the dispensary refrigerator.

For more information on Cold Chain Requirements, visit Domain 5.9 of the QC2020 Knowledge Hub.

Preparing for your assessment

The Quality Care 2020 Knowledge Hub is your one-stop-shop for resources and support including frequently asked questions and support videos designed to help you prepare for your assessment.

Take me to the QC2020 Knowledge Hub


If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEST).

You can visit the QCPP website or Quality Care 2020 Knowledge Hub for more information.