QCPP Remote Assessment Continuous Improvements

Since remote assessments commenced in May, we are pleased to have had more than 570 pharmacies complete their assessments.

Recently, after receiving feedback and conducting a review into the remote assessment model, some areas of improvement were identified.

Improvements include:

  • Refining the remote assessment checklist questions to provide more clarity and relevance for pharmacies
  • Developing additional support material such as the QCPP Customer Portal support page
  • An increased focus on the QCPP service guarantee, ensuring your interactions with the QCPP Support Team are responded to promptly

As we continue the transition to a remote assessment model, we anticipate a wide range of feedback and we are committed to listen and act where appropriate to ensure the quality and integrity of the program is maintained throughout.

Do you have any feedback or questions about QCPP assessments? Contact us!

Remote assessment support

We have developed a range of support materials including a remote assessment checklist, frequently asked questions and timelines to help you prepare for your remote assessment.

To give you an overview of what to expect for your remote assessment, check out the short video from QCPP assessor, Jacqueline Abboud, where she breaks down the key steps to be aware of in the remote assessment process.

Do you know how to redact personal details?

One of the most common causes of remedial action in remote assessments is the failure to redact personal information in evidence submitted. To learn more about acceptable evidence, visit our website.

Learn more

Using the QCPP Customer Portal

The QCPP Customer Portal gives you 24/7 access to manage your QCPP account, with plenty of self-service functions. Ensuring you have an account is also an essential step in completing your assessments.

To help you get to know the QCPP Customer Portal, we have a range of step-by-step processes available on the QCPP website.

How to use the QCPP Customer Portal

New to the QCPP Customer Portal?

For your assessment to proceed, you must have access to the QCPP Customer Portal. If you have not already joined, you can sign up in 4 simple steps:

  1. Visit portal.qcpp.com
  2. Click Request Account
  3. Fill in the registration form, ensuring the email address you provide is a unique to you and not a shared or business email address*
  4. Press submit

*Generic business email addresses, such as admin@mypharmacy.com will not be accepted. 

If you have already submitted your registration under a generic email, you must re-submit using an individual email address. QCPP will email you to advise a resubmission is required and close the existing request.

To speed-up your request, we encourage pharmacy owners to request an account first and then add staff members to the portal via their own account. We are prioritising pharmacy owners’ requests.


If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEDT).

To stay informed about QCPP, visit the QCPP website.