QCPP Evidence Improvements

QCPP Evidence Improvements

As always, QCPP is committed to making continuous quality improvements to ensure the program stays relevant and up-to-date in line with the industry. We take your feedback seriously and regularly review the themes and trends coming through to us.

As a result of your feedback, and to keep the program contemporary and practical, we are increasing flexibility for evidence for the use of data loggers for monitoring refrigerator temperatures. We are also updating the evidence relating to the Australian Charter of Healthcare Rights.

If your pharmacy is due for assessment on or after Monday 16 May 2022, you will be assessed against these updated evidence requirements, otherwise no action is required by your pharmacy until your next assessment.

For more detail about these evidence updates, please read the details in the FAQ links under the Knowledge Hub Guide below.

Knowledge Hub Guide

We have updated questions in the Knowledge Hub regarding evidence for refrigerator monitoring and the Australian Charter of Healthcare Rights.

Please read each Knowledge Hub FAQ for details of evidence updates below:

Frequently Asked Questions

When does this affect my assessment?
The updates are in place for all Quality Care 2020 assessments starting from Monday 16 May 2022.

Pharmacies with assessments that started prior to Monday 16 May 2022 will be assessed against the previous evidence requirements.

What if I don’t have a data logger?
This means you can continue as you have been before, this change doesn’t impact your assessment.

What happens to the Community Pharmacy Service Charter?
You are more than welcome to display this Charter in your pharmacy, however the second edition of the Australian Charter of Healthcare Rights will be deemed compliant for QCPP.

Is there a new version of the QC2020 Requirements?
No, these are only evidence updates, not a full QC2020 Requirements update.

What are the details of the evidence updates?
You can read all details of the evidence updates in the Quality Care 2020 Knowledge Hub FAQs linked above.

Take me to more information on the QC2020 Knowledge Hub


If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEST).

You can visit the QCPP website or Quality Care 2020 Knowledge Hub for more information.