Introducing the Quality Care 2020 Requirements

Simon Blacker, Chair of the QCPP Working Group, introduces the brand new Quality Care 2020 Requirements

The Quality Care 2020 (QC2020) Requirements are now available to read and download from the QCPP Customer Portal.

We are pleased to introduce the new QC2020 Requirements, which are less prescriptive and allow increased flexibility and innovation in the pharmacy, while still maintaining the integrity of the accreditation program.

To access the QC2020 Requirements, you must log in to the QCPP Customer Portal. Find out how to create an account below.

Quality Care 2020 Requirements

What does this mean for you?

From Wednesday 1 July 2020, the new QC2020 program will take effect as the accreditation framework for quality in community pharmacy.

If your accreditation is taking place on or before Tuesday 30 June 2020, you will be assessed under the current QCPP Requirements.

If your accreditation is taking place on or after Wednesday 1 July 2020, you will be assessed under the new QC2020 Requirements.

Learn more

Quality Care 2020 Knowledge Hub

The QC2020 Knowledge Hub is your one-stop-shop for resources, references, frequently asked questions, support videos and more, designed to help you understand the QC2020 Requirements and prepare for your assessments.

Log in to learn more about the new QC2020 Requirements and the Five Domains of Quality. Remember to check back in regularly as we continue to update the Hub.

Visit the QC2020 Knowledge Hub

Accessing the QCPP Customer Portal

To access the QC2020 Requirements and Knowledge Hub, you must log in to the QCPP Customer Portal.

Already created an account?

Visit the QCPP Customer Portal and log in using your email address and password.

Need to create an account?

Please fill out the request form online.

Please note, you must use an individual email address, such as

Generic business email addresses, such as, will not be accepted.

If you have already submitted your registration under a generic email, you must re-submit using an individual email address. QCPP will not contact you to request a resubmission.

Register on the QCPP Customer Portal

The QCPP Support Team are working hard to assist a large volume of requests for access to the QCPP Customer Portal. As the team works through these requests, you may experiencing some delays in service.

We would like to thank you for your patience throughout this period.

Visit us at APP 2020

Join Simon Blacker and the QCPP Team at APP2020 on Thursday 19 March 2020 for a session dedicated to the new Quality Care 2020 Requirements, helping you plan and prepare for 2020 and beyond.

In the trade hall, catch up with the QCPP Team at stands 308-309, who will be available to assist with any queries you may have relating to the QC2020 Program.


If you have any questions, the QCPP Support Team is here to help — please email or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEDT).

To stay informed about Quality Care 2020, visit the Quality Care 2020 website.