Corrective Action Spotlight

Corrective actions identify areas where improvements to a pharmacy’s systems, processes or procedures are required.

These improvements are aimed at eliminating causes of non-compliance and avoiding possible long-term business practice failure.

Under Quality Care 2020, corrective actions are divided into categories based on the level of risk they pose to consumers and the pharmacy business.


When a non-conformance is issued, your pharmacy will have 60 days from the date the interim report is available to complete a Root Cause Analysis on the QCPP Customer Portal and close the non-conformance.

Extensions for Non-Conformances will not be granted as these are major risk areas that have been identified within the business.

Remedial Actions

When a Remedial Action Required has been issued, your pharmacy will have 90 Days from the date your interim report is available to provide evidence to the QCPP Customer Portal.

Pharmacies may be granted up to a 3-month extension if a valid reason is provided.

For more information and resources, click the button below.

Non-conformances and Remedial Actions

Exceptional Circumstances highlight

Pharmacies that request a change to their allocated assessment date must adhere to QCPP’s Exceptional Circumstances policy to have their proposed date change accepted.

All pharmacies should be ready to be assessed under the program rules at any point, and therefore variations to the allocated assessment date can only be granted in exceptional circumstances.

Read Exceptional Circumstances Policy

Is your assessment coming up?

If your re-accreditation is coming up between January and March 2023, we’ve sent you an email with our top resources and support to help you prepare for your Quality Care 2020 Assessment.

Think you missed the email? Please contact us, and we can resend our support information to you.

I want the support email

Upcoming events - Meet the team!

APP2023: 23 - 26 March 2023

We’re coming to APP2023! Make sure you stop by our stand to have a chat to our friendly team and to pick up some goodies.

Opening Hours:
23 March: 5.30pm – 8.30pm
24 – 25 March: 9.30am – 5.00pm
26 March: 9.30am – 12.30pm

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If you’re after regular updates and tips & tricks from QCPP, follow us on Facebook, Twitter or LinkedIn!

Check out our assessor profiles where you can get to know the people who take you through your accreditation and our corrective action spotlight where you can learn about what happens after your assessment week.


If you have any questions, the QCPP Support Team is here to help — please email or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEST).

You can visit the QCPP website or Quality Care 2020 Knowledge Hub for more information.