QC2020 Assessments Commence

Quality Care 2020 assessments are officially underway! Nearly 100 pharmacies around the country have already completed their Quality Care 2020 remote assessment on the QCPP Customer Portal.

We are proud to deliver Quality Care 2020 as the new accreditation framework brining increased value to your pharmacy as it moves beyond compliance to provide a continuous quality improvement framework that supports the delivery of quality, safe and consistent care to the community.

Find out more

Are you ready for Quality Care 2020?

We have a range of resources available to help you prepare for your first Quality Care 2020 assessment, including a pre-assessment guide and pre-recorded pharmacy support sessions which you can find under Quality Care 2020 Assessments on the QCPP website.

Quality Care 2020 Knowledge Hub

The Quality Care 2020 Knowledge Hub is the destination for a range of resources designed to help you understand the new Quality Care 2020 Requirements and prepare for your assessment.

Resources include:

  • Training Bites — short videos exploring the new Quality Care 2020 Requirements and sub-domains and how they can be applied in pharmacy
  • Frequently Asked Questions — find a range of answers to the most common questions in each new domain
  • Fact Sheets — breaking down timelines, the new Quality Care 2020 Requirements and the support material currently available and on the way
  • QCPP Templates and Procedures mapped to QC2020 Requirements — to assist pharmacies in transferring their previous policies and procedures to the new Requirements
  • Support videos — taking you through how to use the Quality Care 2020 Knowledge Hub, understanding the Quality Care 2020 Requirements and the overall background on the Quality Care 2020 program

Visit the Quality Care 2020 Knowledge Hub

NAIDOC Week 2020

We are celebrating NAIDOC Week from 8-15 November 2020 to celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples.

Quality Care 2020 introduces Cultural Safety as a new requirement in the Consumer-Centred Care domain, which requires pharmacies to understand their local cultural groups and develop a cultural awareness policy.

NAIDOC Week presents a great opportunity for your pharmacy to participate in a range of activities to support your local Aboriginal and Torres Strait Islander community and may form part of your cultural awareness policy.

There are many ways to participate in the celebrations, visit NAIDOC Week for more.

Updated Program Rules

QCPP has recently updated the Quality Care 2020 Program Rules to reflect changes to corrective action timelines in Rule 28.

All pharmacies due for assessment under Quality Care 2020 are required to read, understand and accept the Rules and Terms and Conditions as part of the assessment process.