Common Corrective Actions in QC2020

Getting ready for Quality Care 2020

Since Quality Care 2020 assessments officially commenced in November last year, more than 300 pharmacies have completed their re-accreditation successfully!

Is your Quality Care 2020 assessment coming up?

We have a range of resources available to help you prepare for your first Quality Care 2020 assessment, including a pre-assessment guide and pre-recorded pharmacy support sessions which you can find under Quality Care 2020 Assessments on the QCPP website.

Find out more

Common Corrective Actions

We have compiled a list of common corrective actions from the first round of Quality Care 2020 assessments.

For more information on the new corrective actions framework, check out the Corrective Actions Short Course.

1. Failure to redact personal information

Due to the highly sensitive nature of the personal information we receive, it is critical to ensure no personal details are identifiable in assessment evidence, which protects not only the individuals in question but also the staff and pharmacy itself.

Learn more on the QCPP Website.

2. Refrigerator temperature monitoring

Refrigerator temperatures must be submitted from the lead up to the date of assessment (as outlined in the assessment question). Failure to provide adequate records is a common corrective action from early assessment data.

Learn more about fridge temperatures and data loggers in Doman 4 of the QC2020 Knowledge Hub.

3. Human resources records

Insufficient human resources processes or inadequate records of recruitment and termination of employment are common causes of corrective action under Quality Care 2020.

Learn more about these requirements on Domain 3 of the QC2020 Knowledge Hub.

4. Clinical Governance policies

Clinical Governance is a new requirement under Quality Care 2020. Common corrective actions include insufficient business governance agreements, cultural awareness policies and incorrectly completing the Attestation Statement.

Learn more on Domain 1 of the QC2020 Knowledge Hub.

5. Emergency procedures

Inadequate procedures on a range of potential emergencies within the pharmacy including fire, robbery and medical emergencies are common corrective actions under Quality Care 2020.

Learn more under Domain 4 of the QC2020 Knowledge Hub.

Accessing the QCPP Customer Portal

Accessing the QCPP Customer Portal is an essential step in completing a Quality Care 2020 assessment.

If no one in your pharmacy has an account yet, visit the QCPP website for more information on how to join.

Visit the QCPP Customer Portal


If you have any questions, the QCPP Support Team is here to help — please email or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEDT).

To stay informed about Quality Care 2020, visit the Quality Care 2020 website.