What is QCPP?

The Quality Care Pharmacy Program (QCPP) is a quality assurance program for community pharmacy, and provides support and guidance on professional health services and pharmacy business operations. By increasing the number of accredited pharmacies in Australia, QCPP aims to ensure that community pharmacies provide quality professional services and customer care. 

Operating now for 19 years, QCPP was developed by the Pharmacy Guild of Australia in 1997 in consultation with the Pharmaceutical Society of Australia and other industry stakeholders. In 1998, the first accreditation was awarded to a pharmacy in Maryland, a suburb of Newcastle, in NSW. We now have over 90% of community pharmacies accredited across Australia.

As of 2011, QCPP was recognised as Australian Standard 85000:2011 - quality management system for pharmacies in Australia. QCPP is accredited by JAS-ANZ (Joint Accreditation System of Australia and New Zealand) as a conformity assessment body. QCPPaccredits pharmacies to AS85000 - its' application which is described by the QCPP Requirements.

The Quality Care Pharmacy Program has been updated and revised to meet the changing business and practice environment of community pharmacies. In the second half of 2017 we will commence a transition into the revised program.

Revised Quality Care Pharmacy Program

QCPP Assessment

To ensure that pharmacies meet the Australian Standard they must undergo an external audit every two years. The assessment process is managed by our assessment partner, Ernst and Young (EY), with their appropriately qualified assessors endorsed by QCPP. Endorsed Assessors and are designed to protect the integrity of the program. They are trained professionals with experience in performing on-site audits over a broad range of management systems including health and safety, quality, environment, financial, human resources, energy and water management systems.

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