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News and updates from The Quality Care Pharmacy Program
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Happy World Quality Week from QCPP!
World Quality Week is a great time to recognise our QCPP accredited community pharmacies and the work you do to contribute to the wellbeing of your patients and customers.
Your team shows dedication to quality health outcomes for the Australian public every day. |
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What to expect after your assessment |
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Have you completed your assessment week and are unsure on what to do next?
Your Interim Report will be sent to you within 14 days of your final assessment day. This will include notification of corrective actions which will be available to work on closing out as soon as your report is issued.
Learn more about what to do after your assessment is complete by clicking the button below. |
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Register a change of ownership with QCPP
Have you recently purchased a QCPP accredited pharmacy?
Ensure that you register yourself as the new owner of the business so that our records are up to date.
The QCPP support team will be in touch within 2 business days to confirm the change of ownership via email once this action has been processed. |
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Knowledge Hub FAQs
We have recently added new Frequently Asked Questions to the QCPP Customer portal. Ensure that you go to the customer portal and click through the requirements FAQs to prepare for your Quality Care assessment.
See the image below to learn how you can access the sub-domain FAQs. |
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Common Corrective Actions |
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We have compiled a list of common corrective actions that have come up in recent assessments. To learn more about closing our your corrective actions, complete the Corrective Actions Short Course on the QCPP website. |
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CPR and First Aid certificates need to be renewed with differing regularity.
CPR Certification must be completed annually to ensure your training meets current standards and your certificate is up to date.
First Aid Certificates are valid for 3 years, but CPR is not included in this. |
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Ensure that your pharmacy is certifying your dispensary refrigerators every 2 years at minimum.
The following entities can certify dispensary refrigerators:
- The Cold Chain Testing Centre
- Some refrigerator manufacturers
- An Australian Refrigeration Council (ARC) licensed refrigerator technician
During a pharmacy’s assessment week, the cold chain certificate must be current to be deemed compliant. |
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Ensure that the maximum and minimum temperatures of your pharmacy’s dispensary refrigerator must be recorded twice daily to maintain compliance in your pharmacy.
The following evidence must be provided to demonstrate the implementation of technology failure mitigation and temperature monitoring:
- Records of twice daily minimum and maximum (am & pm) temperature monitoring for at least the previous 4 weeks prior to the date of submission
- A written explanation of the cascading system of notifying relevant staff members when temperatures are out of range
- Documented evidence that, minimum and maximum temperature monitoring is occurring at least twice daily (am & pm)
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Is your assessment coming up?
Check your inbox! If your re-accreditation is coming up between October and December 2023, we’ve sent you an email with our top resources and support to help you prepare for your Quality Care 2020 Assessment.
Think you missed the email? Please contact us, and we can resend our support information to you. |
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Update your details on the Customer Portal
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We encourage you to check your contact details are current by logging into the customer portal linked below. This is vital to ensure that anyone contacting your pharmacy is contacting the right person.
On the QCPP website we have a step-by-step guide on how to edit your contact information with a list of what can be edited by you and which details can only be updated by contacting our friendly Support Team. |
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Support available
If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEST).
To stay informed about Quality Care 2020, visit the Quality Care 2020 website. |
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