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News and updates from The Quality Care Pharmacy Program
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Common Corrective Actions |
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We have compiled a list of common corrective actions that have come up in recent assessments. To learn more about closing out your corrective actions, complete the Corrective Actions Short Course on the QCPP website. |
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1. Certificate of Currency |
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When uploading copies of certificates as evidence, whether for pharmacy insurance or pharmacist training, ensure that the evidence is current at the time of your assessment.
Examples of these certificates are professional indemnity, public liability and workers compensation insurances and CPR and first aid certifications.
In the event that any of your various insurances and certificates are expiring soon after your assessment week, ensure that the evidence you upload is that of your current policy and training records. |
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2. CPR and First Aid certificates |
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As well as keeping up to date with certificates of currency for your business’ insurances, CPR and First Aid certificates need to be renewed with differing regularity.
CPR Certification must be completed annually to ensure your training meets current standards and your certificate is up to date.
First Aid Certificates are valid for 3 years, but CPR is not included in this. |
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3. Completing Non-Conformances |
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It is important to ensure you complete your Corrective Actions within the 60 to 90 day time frame to avoid lapsing your pharmacy’s accreditation.
Non – Conformances must be completed within 60 days of the interim report being issued, Remedial Actions must be completed within 90 days.
Beginning the Corrective Actions process soon after your interim report is issued gives your pharmacy time to receive support and feedback for evidence submitted during that time.
It is also vital to continue visiting the QCPP Customer Portal after Corrective Action evidence is submitted for feedback from your assessor.
Learn more about what to do after your assessment by visiting the QCPP website. |
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Update - Remote assessment comment box
We’ve made some improvements to for uploading evidence to the QCPP Customer Portal with the addition of a comment box. This is where you can include further information and context to the documentation provided where necessary.
When including comments alongside your evidence, hit save below the comment box to ensure that your comments have been submitted with your evidence. |
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NOTE: Adding Written Explanations in this section is acceptable evidence. |
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Is your assessment coming up?
Check your inbox! If your re-accreditation is coming up between October and December 2023, we’ve sent you an email with our top resources and support to help you prepare for your Quality Care 2020 Assessment.
Think you missed the email? Please contact us, and we can resend our support information to you. |
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Update your details on the QCPP Customer Portal
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We encourage you to check your contact details are current by logging into the customer portal linked below. This is vital to ensure that anyone contacting your pharmacy is contacting the right person.
On the QCPP website we have a step-by-step guide on how to edit your contact information with a list of what can be edited by you and which details can only be updated by contacting our friendly Support Team. |
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Support available
If you have any questions, the QCPP Support Team is here to help — please email help@qcpp.com or phone the QCPP Helpline on 1300 363 340 (9am-5pm AEST).
To stay informed about Quality Care 2020, visit the Quality Care 2020 website. |
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