In response to the COVID-19 pandemic, QCPP will begin conducting remote assessments in May 2020.

Community Pharmacies play a vital role in providing accessible health services to all Australians throughout the COVID-19 pandemic. Maintaining compliance and quality standards throughout this time is more important than ever.

With that in mind, it is important that QCPP assessments are not suspended indefinitely, but we adapt and innovate to ensure the ongoing integrity of our services to the community.

Therefore, QCPP will begin conducting assessments remotely from Friday 1 May 2020.

This will occur via a streamlined assessment process ensuring compliance across a range of high-risk areas that we feel is at an appropriate level and achievable for pharmacy, ensuring the integrity of your pharmacy is maintained whilst allowing time for you to focus on your role.

If you received an extension for your assessment as a result of the COVID-19 pandemic or your accreditation date is coming up, you will soon be contacted to schedule a QCPP Assessment remotely.

Stakeholder Updates

April 2020 - Remote Assessments

On Thursday 9 April 2020, QCPP hosted a virtual Stakeholder Information Session on the new remote assessment process, including an overview of QCPP’s pandemic response plan, the remote assessment model, implications on Quality Care 2020 and ongoing engagement.

Catch up on the session in the full recording or view the presentation slides online.

July 2020 - Remote Assessments, QCPP Customer Portal, Quality Care 2020

On Thursday 2 July 2020, QCPP hosted a virtual Stakeholder Update on Remote Assessments, the QCPP Customer Portal and Quality Care 2020.

You can catch up via the full recording or view the presentation slides online.

Remote Assessment Process

To help you prepare for your assessment, read the pre-assessment checklist, which breaks down key steps in the remote assessment model.

Download pre-assessment checklist

Remote assessment process

Timeline

Assessments commenced remotely in May 2020. If your pharmacy’s accreditation date is coming up, check out the Communications Map for a detailed look at when you can expect to hear from us.

QCPP Remote Timeline

Frequently Asked Questions

General

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Why is QCPP conducting remote assessments?

As a result of the COVID-19 pandemic, it is not appropriate or safe for QCPP to conduct on-site assessments for pharmacies seeking accreditation at this time. However, it is important to ensure pharmacies are able to meet the QCPP requirements to remain accredited during this time. To maintain the integrity of your pharmacy’s accreditation, QCPP will be conducting assessments remotely.

How do remote vs onsite assessments differ?

Assessments that are being conducted remotely have been developed as a streamlined and flexible process, designed to assess a range of high-risk areas across your pharmacy. An assessor will not visit your pharmacy in person, however you are still required to provide evidence virtually, to demonstrate your ability to meet the standards.

Can I request a reaccreditation extension for my remote assessment?

In most cases, an extension will not be necessary as the remote assessment process has been developed as a flexible, streamlined process.

Under exceptional circumstances, you can request to be assessed after your reaccreditation date by submitting a Request for Reaccreditation Extension to QCPP.

What happens if my pharmacy does not complete a remote assessment?

If your pharmacy is due for reaccreditation and you do not complete the remote assessment within 3 months of your reaccreditation date, your pharmacy accreditation will lapse.

Which version of the Quality Care Requirements will I be assessed under?

Your reaccreditation date determines which requirements you will be assessed under.

If your accreditation date is on or before Wednesday 30 September 2020, you will be assessed under the current QCPP Requirements (2011 version).

If your accreditation date is on or after Thursday 1 October 2020, you will be assessed under the new Quality Care 2020 Requirements.

When submitting evidence online, what do I need to de-identify?

To comply with privacy laws, you must de-identify personal information on the evidence you are submitting as part of your assessment.

If the information is unique to an individual or can allow one to find/trace/contact/identify an individual, it is not acceptable.

You must block out identifiable information prior to submitting your evidence. For more information, visit Protecting Personal Information.

Initial assessment

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My pharmacy is new to the QCPP program, is the process different for initial assessments?

There are a few additional steps involved in an initial assessment. As this is your first QCPP assessment, you will be required to provide some visual responses (e.g. via video call) in response to some QCPP Requirements.

What if I cannot access the appropriate software for a visual inspection?

Your QCPP assessor will work with you to conduct a visual inspection on necessary areas of your pharmacy.

In the instance a visual inspection cannot be carried out, you will receive a remedial action, which must be closed before you can receive QCPP accreditation.

How do I know what areas of my pharmacy will need a visual inspection?

Your QCPP assessor will take you through the visual evidence required during the assessment.

Will I need a follow up on-site assessment to receive accreditation if I cannot provide visual evidence?

No, if you are unable to provide visual evidence or it is insufficient evidence, you will receive a remedial action. If the remedial action is not closed within the allocated timeframe your pharmacy will not be granted QCPP accreditation.

Pre-assessment

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How do I schedule my remote assessment?

You will receive an email from EY, QCPP’s assessment partner, to arrange a suitable time for a remote assessment.

When can I expect to hear from QCPP?

If your pharmacy’s accreditation date is coming up, check out EY's Communications Map for a detailed look at when you can expect to hear from us.

How long will my assessment take when being conducted remotely?

You are able to complete your remote assessment at any point throughout a scheduled 7-day timeframe.

How should I prepare for my assessment?

We encourage pharmacies to prepare in the same way they would for an on-site assessment. There is a range of resources available on the QCPP Knowledge Hub.

You can also read the pre-assessment checklist, which breaks down key steps in the remote assessment model.

Post-assessment

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What happens after the assessment?

There are three key steps to follow after your assessment. View them in detail under Remote Assessments - Next Steps.

What is the process for remedial actions?

The process for remedial actions has not changed for assessments conducted remotely. For more information, please visit ‘after your assessment.’

Can I request a remedial action extension for my remote assessment?

In most cases, an extension will not be necessary as the remote assessment process has been developed as a flexible, streamlined process.

Under exceptional circumstances, you can request remedial action extension via Request for Remedial Action Extension form on the QCPP website.

Support

If you have any questions, please email help@qcpp.com or leave a voicemail on the QCPP Helpline 1300 363 340 and a member of the QCPP Support Team will be in touch.