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Make the most of your remedial action evidence

| Jun 15, 2017


Our assessment partner EY operate a centralised office which considers all remedial actions.The centralised office allows for consistent and efficient consideration of remedial action evidence.

To help pharmacies close remedial actions smoothly, QCPP have prepared some tips to submitting remedial action evidence:
  1. Describe how submitted evidence relates to the remedial action

The team reviewing remedial actions are external to your pharmacy. While the team works hard to consider how the evidence relates to each remedial action, this is not always obvious. Describing how the evidence relates to the remedial action is important to ensure the context of the evidence is understood and reduces emails seeking further clarification.

  1. Faxes: include a cover sheet

When supplying evidence via fax, a cover sheet is important to accurately identify the pharmacy and understand the evidence submitted. We recommend the cover sheet include pharmacy contact details and the remedial actions the evidence relates to.

  1. Allow adequate time

While pharmacies have 3 months from the date of assessment to close remedial actions, we recommend submitting evidence as soon as possible. This allows adequate time for the pharmacy to make further corrections should the evidence submitted not close the remedial action.

How do I know my evidence has been received?
Emails to qcppremedials@au.ey.com are acknowledge instantly via email. If you do not receive this confirmation, it is likely EY have not received your email.
Faxes are not able to be automatically acknowledged. If you have not received a response within 1-2 business days, we recommend contacting qcppremedials@au.ey.com in the first instance to determine whether your evidence has been received.

What happens to remedial action evidence faxed to EY?
When EY is faxed on (03) 8650 7920, they receive an email message with the faxed document in PDF format. Once the PDF is reviewed, EY will send an email to the address listed on a pharmacy’s interim report (unless they have been notified to change email addresses). This message will communicate whether all remedial actions have been resolved or will describe outstanding items.

How long does it take to review my remedial action evidence?
EY’s PMO will respond to remedial action evidence submitted within 1-2 business days. If you have not received a response in this time, please contact qcppremedials@au.ey.com.

My remedial report asks for a signed statement. What is this?
A signed statement is a commitment from the pharmacy an action will be taken in the future. Where this is submitted by fax, this must be signed by the owner or authorised delegate. Where submitted via email, a statement from a recognised email address will be considered as a signed statement.

If you have queries about your remedial actions, contact qcppremedials@au.ey.com. For all other questions about your accreditation, contact QCPP via:



Webinar content now available on QCPP Knowledge Hub!

We are pleased to announce content from our recent successful webinar series is now available on the QCPP Knowledge Hub. Pharmacy feedback

Individual ‘bite sized’ segments of the webinar available include:

  • Improved QCPP: Overview of key enhancements
  • Revised QCPP Requirements
  • Revised QCPP Rules
  • QCPP Fees
  • Transition arrangements
  • Questions and answers

The webinar content can be accessed by

  1. logging into www.qcpp.com/knowledgehub
  2. Clicking on ‘QCPP improvements from July 2017’.

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