QCPP in Practice

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  • What surveys can tell you about your business

    Jun 27, 2016

    Your pharmacy should have received an email from Ernst & Young (EY) this week, introducing themselves as the company providing QCPP Assessment services from 1 July, 2016. If you would like more information about this change please visit the Changes to Assessment Services FAQs section on the QCPP website.

    Aristotle once said:

    “the things we have to learn before we can do them, we learn by doing them.”

    Which is why we’re taking a page from our own book (Element 6, Action 1) and asking you to complete this five-question survey on the QCPP In Practice newsletter.

    This survey will help inform the QCPP team on what types of advice and information you would like to see and how frequently you would like to receive the newsletter.

    We hope completing our survey will prompt you to do your own survey for your customers and staff. By having the right data you can make more informed decisions about your pharmacy business.

    Our regular edition of QCPP In Practice will continue in the next fortnight.

    Thank you for all your support.

  • Here is all you need to know about changes to assessment arrangements

    Jun 08, 2016

    Australia’s Quality Care Pharmacy Program has recently made some changes in the way assessments are managed with the aim of increasing efficiency and improving outcomes for pharmacies and patients.

    QCPP accreditation helps to ensure that community pharmacies across Australia provide quality professional services and customer care which result in improved health outcomes for all customers and patients.

    More than 90 per cent of community pharmacies across the country are now QCPP accredited.

    To continue the long standing commitment to helping pharmacies improve their business and staff practices, QCPP has appointed leading consultancy firm Ernst and Young (EY) as the new assessment services deliverer.

    EY submitted a considered tender application that scored highly on all aspects of evaluation: governance, capability, solution, capacity, past performance and price. EY’s independent solution delivers QCPP assessment services across Australia, with many value-adding capabilities, and demonstrates a strong alignment and commitment to achieving the strategic direction of both the Guild and QCPP.

    There will be no changes to how QCPP assessors conduct your accreditation in accordance to QCPP requirements and no changes to how much you will pay.

    QCPP will be making sure pharmacies are supported through the change over the coming weeks and months with enhancements to be made to the documentation provided by assessors.

    Here are some key reminders about the changes:

    • QCPP will continue to issue the license for any assessor that conducts QCPP assessments to ensure highly professional skilled assessors with appropriate qualifications are used.
    • Pharmacies may have a different assessor under the new structure but all assessors will continue to be subject to the criteria and standards pharmacies have become used to over the years.
    • There is no change to QCPP requirements or evidence required at assessment with limited impacts to services anticipated for the first two weeks in July.
    • EY will perform QCPP assessments in accordance with QCPP requirements, and QCPP program and assessment rules.
    • There will be no change to costs to QCPP accreditation.

    Feel free to contact the QCPP hotline on 1300 363 340 or email help@qcpp.com if you would like to know more about the changes.

    You can also find out more on our FAQ.

  • Keeping your medical equipment in check

    May 25, 2016

    Machines break and fail – it’s a fact of life. But when it comes to essential devices that monitor healthy vital signs, you have a responsibility to your patients to have maintained and calibrated medical devices that have been approved by the Therapeutic Goods Administration.

    While sometimes a machine’s quality is out of your hands, as recent news has highlighted, the fact remains that all therapeutic devices must be registered under Australian regulatory requirements through the Therapeutic Goods Administration. This includes blood pressure monitors through to compression bandages.

    T3C and T3I Action 4.1 are two QCPP requirements that specifically support safety and quality in your pharmacy. These QCPP requirements ensure equipment used in your professional services are registered therapeutic devices. These devices are included on the Australian Register of Therapeutic Goods (ARTG) and are given an ARTG number.

    Familiarising yourself with navigating the TGA website will help in finding evidence that the equipment you use in the pharmacy has undergone the TGA risk-benefit assessment and received approval. Evidence can include the relevant entry from the TGA website or simply showing the Assessor the entry on the website on the day of the assessment. This process helps ensure pharmacy staff are using equipment that has been tried and tested.

    In addition to completing your Maintenance Checklist, here are a few tips to note:

    • Recording the device’s ARTG number on the maintenance checklist (under T5B, which is where you record the calibration and maintenance of equipment) helps keep all ARTG numbers in one place.
    • If you don’t know your device’s ARTG number you can search for the six-digit number on the TGA website.
    • As ARTG numbers are not required by any labelling requirements to be on the product or packaging, you may need to contact the device’s manufacturer to locate the ARTG number.

    Find out more about locating your ARTG numbers


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