QCPP in Practice

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  • What to expect at your next QCPP assessment

    Jul 08, 2016

    Assessment methodology

    Following the recent announcement of EY as provider of QCPP assessment services, we are pleased to share more detail on the assessment experience you can expect from EY at your next QCPP assessment. 

    EY is adopting a risk-based approach to assessing QCPP Requirements consistent with the best-practice assessment methodology used by EY evaluators around the world. This approach is also consistent with relevant international and QCPP Standards.

    The revised assessment approach has been developed in conjunction with the Pharmacy Guild, EY’s appraisal and assessment experts and registered community pharmacists embedded in the EY project management team.

    EY’s assessors will have a greater focus on the sampling of documentation, interacting with staff, and observing pharmacy processes in order to help assessors develop a stronger understanding of how your business works.

    You should notice a bigger focus on issues which represent a consumer, safety or business risk to your pharmacy. As a result of this methodology, accredited pharmacies can expect a more streamlined, consistent and efficient assessment experience.
    All QCPP Requirements remain the same and you do not need to do anything differently in preparing for QCPP assessment.
    The QCPP Program and Assessment Rules will shortly undergo a minor update to support this more flexible approach to QCPP Assessment. These rule changes will not require any action by accredited pharmacies. We will let you know when this update has been finalised.

    Booking QCPP Assessments

    EY are taking a staged approach to rolling out assessment services whilst building work capacity and minimising the impact on pharmacies being assessed in order to ensure a high-quality assessment experience for your pharmacy.

    EY have committed that during July to September 2016 each assessor will conduct no more than one QCPP assessment per day. Many assessments during this period will also be attended by two EY assessors to ensure the new assessment team is appropriately prepared and equipped.

    We are pleased to advise EY's central booking office has now commenced coordination of the assessment booking process for all pharmacies undergoing accreditation across Australia.

    EY's scheduling team is working to arrange high-quality assessments while reducing pressure on accreditation and assessment fees longer term. In order to do this, route optimisation and resource availability analysis are conducted to provide your pharmacy with the best option, close to your reaccreditation date or on a travel run.

    While EY will attempt to be as flexible on dates as possible, we encourage pharmacies to also remain flexible when confirming a mutually agreeable assessment date.

    We appreciate your patience during this transition phase as we continue to strive to make QCPP assessments work better for you.

    To find out more about the process, visit the QCPP website or call
    1300 363 340.  

    Find out more!

  • What surveys can tell you about your business

    Jun 27, 2016

    Your pharmacy should have received an email from Ernst & Young (EY) this week, introducing themselves as the company providing QCPP Assessment services from 1 July, 2016. If you would like more information about this change please visit the Changes to Assessment Services FAQs section on the QCPP website.

    Aristotle once said:

    “the things we have to learn before we can do them, we learn by doing them.”

    Which is why we’re taking a page from our own book (Element 6, Action 1) and asking you to complete this five-question survey on the QCPP In Practice newsletter.

    This survey will help inform the QCPP team on what types of advice and information you would like to see and how frequently you would like to receive the newsletter.

    We hope completing our survey will prompt you to do your own survey for your customers and staff. By having the right data you can make more informed decisions about your pharmacy business.

    Our regular edition of QCPP In Practice will continue in the next fortnight.

    Thank you for all your support.

  • Here is all you need to know about changes to assessment arrangements

    Jun 08, 2016

    Australia’s Quality Care Pharmacy Program has recently made some changes in the way assessments are managed with the aim of increasing efficiency and improving outcomes for pharmacies and patients.

    QCPP accreditation helps to ensure that community pharmacies across Australia provide quality professional services and customer care which result in improved health outcomes for all customers and patients.

    More than 90 per cent of community pharmacies across the country are now QCPP accredited.

    To continue the long standing commitment to helping pharmacies improve their business and staff practices, QCPP has appointed leading consultancy firm Ernst and Young (EY) as the new assessment services deliverer.

    EY submitted a considered tender application that scored highly on all aspects of evaluation: governance, capability, solution, capacity, past performance and price. EY’s independent solution delivers QCPP assessment services across Australia, with many value-adding capabilities, and demonstrates a strong alignment and commitment to achieving the strategic direction of both the Guild and QCPP.

    There will be no changes to how QCPP assessors conduct your accreditation in accordance to QCPP requirements and no changes to how much you will pay.

    QCPP will be making sure pharmacies are supported through the change over the coming weeks and months with enhancements to be made to the documentation provided by assessors.

    Here are some key reminders about the changes:

    • QCPP will continue to issue the license for any assessor that conducts QCPP assessments to ensure highly professional skilled assessors with appropriate qualifications are used.
    • Pharmacies may have a different assessor under the new structure but all assessors will continue to be subject to the criteria and standards pharmacies have become used to over the years.
    • There is no change to QCPP requirements or evidence required at assessment with limited impacts to services anticipated for the first two weeks in July.
    • EY will perform QCPP assessments in accordance with QCPP requirements, and QCPP program and assessment rules.
    • There will be no change to costs to QCPP accreditation.

    Feel free to contact the QCPP hotline on 1300 363 340 or email help@qcpp.com if you would like to know more about the changes.

    You can also find out more on our FAQ.


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