EY’s scheduling team will contact your pharmacy to confirm your assessment date. In order to schedule all 5000+ assessments centrally and efficiently, EY can only exercise limited flexibility in the scheduling process. While EY will try to be flexible where possible, it is up to the pharmacy to accommodate the assessment date.
All pharmacies should be ready to be assessed under the program at any point, and therefore variations to the identified assessment date can only be granted in exceptional circumstances.
Exceptional circumstances are considered to be
events that have an immediate impact in the pharmacy’s ability to deliver regular services and where the pharmacy has done all reasonable action to mitigate impact to maintain their reaccreditation (out of the pharmacy’s control). Examples might include a recent burglary or fire, significant renovations, or natural disaster.
The following are
not considered to be exceptional circumstances, and will not result in a reschedule:
· The pharmacy needs more time to prepare for the assessment
· The relevant QCPP coordinator does not work on the scheduled day
· The pharmacy would prefer their assessment as close as possible to their accreditation date
· The pharmacy is low on staff due to annual leave/standard rostering on specific days of the week
· The pharmacy is under new management (in this circumstance the owner should consider applying for an extension)
· Staff changes (e.g. new QCPP coordinator appointed)
EY appreciate your cooperation in this process, and where possible will work to accommodate your pharmacy's specific circumstances.
| | Visit the Contact Us page on the QCPP website for more information about who can help you with the accreditation process, and how. | | | |