QCPP in Practice

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  • Make the most of your remedial action evidence

    Jun 15, 2017


    Our assessment partner EY operate a centralised office which considers all remedial actions.The centralised office allows for consistent and efficient consideration of remedial action evidence.

    To help pharmacies close remedial actions smoothly, QCPP have prepared some tips to submitting remedial action evidence:
    1. Describe how submitted evidence relates to the remedial action

    The team reviewing remedial actions are external to your pharmacy. While the team works hard to consider how the evidence relates to each remedial action, this is not always obvious. Describing how the evidence relates to the remedial action is important to ensure the context of the evidence is understood and reduces emails seeking further clarification.

    1. Faxes: include a cover sheet

    When supplying evidence via fax, a cover sheet is important to accurately identify the pharmacy and understand the evidence submitted. We recommend the cover sheet include pharmacy contact details and the remedial actions the evidence relates to.

    1. Allow adequate time

    While pharmacies have 3 months from the date of assessment to close remedial actions, we recommend submitting evidence as soon as possible. This allows adequate time for the pharmacy to make further corrections should the evidence submitted not close the remedial action.

    How do I know my evidence has been received?
    Emails to qcppremedials@au.ey.com are acknowledge instantly via email. If you do not receive this confirmation, it is likely EY have not received your email.
    Faxes are not able to be automatically acknowledged. If you have not received a response within 1-2 business days, we recommend contacting qcppremedials@au.ey.com in the first instance to determine whether your evidence has been received.

    What happens to remedial action evidence faxed to EY?
    When EY is faxed on (03) 8650 7920, they receive an email message with the faxed document in PDF format. Once the PDF is reviewed, EY will send an email to the address listed on a pharmacy’s interim report (unless they have been notified to change email addresses). This message will communicate whether all remedial actions have been resolved or will describe outstanding items.

    How long does it take to review my remedial action evidence?
    EY’s PMO will respond to remedial action evidence submitted within 1-2 business days. If you have not received a response in this time, please contact qcppremedials@au.ey.com.

    My remedial report asks for a signed statement. What is this?
    A signed statement is a commitment from the pharmacy an action will be taken in the future. Where this is submitted by fax, this must be signed by the owner or authorised delegate. Where submitted via email, a statement from a recognised email address will be considered as a signed statement.

    If you have queries about your remedial actions, contact qcppremedials@au.ey.com. For all other questions about your accreditation, contact QCPP via:



    Webinar content now available on QCPP Knowledge Hub!

    We are pleased to announce content from our recent successful webinar series is now available on the QCPP Knowledge Hub. Pharmacy feedback

    Individual ‘bite sized’ segments of the webinar available include:

    • Improved QCPP: Overview of key enhancements
    • Revised QCPP Requirements
    • Revised QCPP Rules
    • QCPP Fees
    • Transition arrangements
    • Questions and answers

    The webinar content can be accessed by

    1. logging into www.qcpp.com/knowledgehub
    2. Clicking on ‘QCPP improvements from July 2017’.

  • Revised QCPP Requirements

    Jun 06, 2017

    QCPP is proud to release and launch revised QCPP Requirements today.

    The revised QCPP Requirements are a remapped QCPP model of demonstrating compliance with AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia. This model contains five domains which support business enhancement and encourage continuous quality improvement and innovation.

    The revised QCPP Requirements have removed the compliance burden of checklists (red section) and procedures (green section) contained in the current QCPP Requirements (blue folder). Instead, the revised QCPP Requirements adopt relevant standards, guidelines and legislation by reference. This means the QCPP Requirements will look much smaller than the current QCPP Requirements Manual.

    We thank pharmacies and industry stakeholders for their feedback to QCPP in recent years, which has shaped the development of the revised QCPP Requirements.

    You can now access the revised QCPP Requirements at www.qcpp.com/knowledgehub.

    Frequently asked questions
    Will I have to re-organise my Operations Manual?
    If your pharmacy is already successfully QCPP accredited, your existing quality systems will fit the QCPP revised model. You should not have to make major changes to your Operations Manual in the move to the revised QCPP Requirements.

    When will the revised QCPP Requirements start to be assessed?
    Pilot assessments against the revised QCPP Requirements are expected to commence from August 2017. Pharmacies with an accreditation date on or after 1 August 2017 may be invited to participate in the pilot program.
    Pharmacies not part of the pilot program will continue to be assessed against the existing QCPP Requirements until early 2018. More information regarding transition dates are expected to be announced in coming weeks.

    Where can I learn more about the revised QCPP Requirements?
    Excerpts from recent webinars about the QCPP Requirements are available at www.qcpp.com/knowledgehub. Additional webinars about the QCPP Requirements will be developed in coming months.

    QCPP Knowledge Hub guidance for the revised QCPP Requirements is under development and will initially be provided to pharmacies involved in pilot assessments. Following the pilot, the revised QCPP Knowledge Hub will be available to all pharmacies active with the program.

    You can also find out more about the enhanced QCPP Requirements;


  • Reduction to QCPP fees

    May 31, 2017

    In response to pharmacy feedback and ongoing internal efficiency projects, QCPP is pleased to announce a simplification and reduction of fees from 1 July 2017

    What is the new QCPP Annual Fee?


    Fee (excluding GST)

    Fee (including GST)

    QCPP annual fee
    (includes one reaccreditation on-site assessment per accreditation cycle as part of the Annual QCPP fee)



    The QCPP Annual Fee is a flat fee, which combines accreditation fees and QCPP Assessment fees. These fees have previously been invoiced separately.

    Fees for other QCPP services have not changed. A full schedule of QCPP fees is available at www.qcpp.com

    What is included in the QCPP annual fee?
    The QCPP Annual Fee includes:

    • Accreditation services, including certification against AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia.^
    • One on-site QCPP assessment every two years, including travel costs*
    • Access to QCPP Requirements
    • Access to QCPP Knowledge Hub
    • Access to interpretation and rulings advice on QCPP Requirements

    How has QCPP been able to reduce its accreditation fees?
    The fee reduction has been achieved through significant internal efficiencies, including through improved assessment scheduling and revision to our service offering. To maintain this reduction in fees, we request pharmacies accept the first available assessment date offered by the EY scheduling team where possible.

    What are the benefits of the new QCPP fee structure?
    By including the cost of QCPP Assessment in the QCPP Annual Fee, the fee will be the same in the anniversary year and the accreditation year. Feedback from pharmacies suggests this should assist cash flow and reduce confusion regarding QCPP fees.

    How will changes to the QCPP fees impact my pharmacy?

    • The revised QCPP fees will be applied from your pharmacy’s first accreditation date or anniversary date on or after 1 July 2017
    • Pharmacies will have their choice of certification body for dispensary refrigerator calibration. QCPP understands the Cold Chain Testing Centre (NSW) will continue to offer dispensary refrigerator testing services via fee-for-service.
    • Pharmacies seeking additional support may wish to engage quality management services, such as those offered by quality consultants, membership organisations or banner groups.

    ^ Certification is contingent on pharmacy meeting all requirements of certification, including successful completion of QCPP Assessment, adherence to QCPP Rules and payment of fees.
    * Cancellation policy applies. Additional fees payable if assessment cancelled within 10 calendar days of assessment




    You can find out more about the QCPP enhancements and how they are supporting flexibility, innovation and growth by;

    • visiting www.qcpp.com
    • phoning the QCPP Helpline at 1300 363 340


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