QCPP in Practice

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  • Preparing for the revised QCPP Requirements

    Aug 24, 2017

    Following the release of the QCPP Requirements 2017 (version 3.0), QCPP are working hard preparing to assess pharmacies against these requirements from early 2018. This includes a pilot assessment program which will be conducted in October 2017 where we will test assessment tools, revised QCPP Requirements, assessment techniques and interpretations which have been developed. These pilots play an important part in early identification and resolution of errors or issues with the approach to assessment before being rolled out to all pharmacies.

    Prior to the outcomes of the pilot program being known, we have developed the following tips on transitioning to the revised requirements. These tips are relevant to all pharmacies, but may be of particular help for pharmacies due for assessment in early 2018.

    Become familiar with the QCPP Requirements
    When reading the QCPP Requirements 2017, focus on the intent of each requirement, and how it relates to business performance, safety and quality.

    Apply relevant laws, guidelines and codes
    As described in the ‘references within scope of requirement’ column accepted quality levels are described in relevant laws and guidelines. In particular, pharmacies should ensure their systems are consistent with:

    • PSA Professional Practice Standards;
    • State pharmacy authority guidelines; and,
    • Relevant Pharmacy Board Guidelines/Codes

    Operations Manual: don’t start again!
    If your pharmacy is accredited, QCPP has recognised you have a functional Operations Manual and quality management system. There is no requirement to restructure your Operations Manual to align to the remapped QCPP requirements. If your Operations Manual works for you, keep it in its current structure. If you want to change the way your Operations Manual, or intranet is structure, you can have confidence to do so.

    Focus on helping your pharmacy run smoothly rather than ‘passing’ QCPP Assessment
    When released, the updated QCPP Knowledge Hub will be useful to reflect on minimum requirements prior to assessment. When updating your policies and procedures, also think about whether they are meeting customer needs or business needs.
    Do your procedures reflect what you do? If not, why not? Are they no longer relevant? Do all staff understand how to apply the procedure? Asking yourself questions like these can help identify ongoing business improvements – which is a key objective of the revised QCPP Requirements.

    Look for quality and safety improvement advice from experts
    Alerts and guidance from industry organisations, such as professional indemnity insurers, can help guide improvements to safety and quality in pharmacy practice.

    Use available resources
    The following resources are available to help you understand the QCPP Requirements:

    • Flyer: Understanding the QCPP Requirements
    • Flyer: The domains explained
    • Webinar: Flexibility, Innovation, Growth - Introduction to the improved QCPP
    • Website: a more detailed discussion of this newsletter can be found on the QCPP website

    Ask us!
    The QCPP team is available to help with any questions of queries you may have about the revised QCPP Requirements, or any of the other changes to QCPP. Whether it be a question about interpretations, questions about your accreditation or help finding something on the QCPP Knowledge Hub, we are here to help!
    We can be contacted via:


    Upcoming QCPP education sessions
    For pharmacy owners and staff attending upcoming pharmacy industry events, QCPP will be present to ask questions about the exciting changes to QCPP or come and have a chat about your pharmacy accreditation.

    Come and speak with our team at:

    • Pharmacy Connect, Sydney: 1st – 3rd September, 2017 – trade stand and education session
    • Pharmacy Assistant Conference, Gold Coast: 26th – 28th October – trade stand and education session

  • Maintaining integrity and enhancing transparency

    Aug 09, 2017

    Did you know:

    ·         All pharmacies pay the same QCPP annual fee?

    ·         QCPP does not develop AS85000?

    The most significant touch point pharmacies have with QCPP is normally in the lead up to and during your QCPP assessment.  But, were you aware of the checks and balances in the background which ensure you get a fair assessment? In this QIP, we describes some of the ways which we ensure integrity and fairness in our program.  

    Accrediting to the Australian Standard

    QCPP accredits pharmacies to AS85000:2011 Quality Care Pharmacy Standard: A quality management system for pharmacies in Australia (AS85000:2011).  This Standard is developed and revised through a Standards Australia compliant process, which is developed by a committee of relevant industry stakeholders - including consumers, pharmacies and pharmacy organisations. While AS85000 was initially developed from earlier versions of the QCPP Requirements, QCPP is not a party to the ongoing development of AS85000.

    The QCPP Requirements reflect the application of AS85000:2011. All requirements of the program are linked to determining compliance with AS85000:2011. 

    External oversight

    JASANZ (Joint Accreditation Scheme for Australia and New Zealand) are our accrediting body, who oversee QCPP operations. This includes checks of independence in process, systems and decision making.

    Commitment to fairness

    Governance structures to ingrain fairness

    QCPP's impartiality committee oversees the independence of program operations. This includes a mandate to ensure program rules, requirements, policies and audit criteria do not unfairly disadvantage any pharmacy or group of pharmacies.  The committee also oversees complaints handling and appeals.

    Conflict of interest management

    QCPP and EY have robust conflict of interest policies in place to ensure fair assessment outcomes free of undue influence.  Pharmacies who identify a potential conflict of interest with an assessor, QCPP personnel or other relevant person, please contact help@qcpp.com or 1300 363 340 for a confidential discussion on how the conflict can be managed.

    Flat fee structure

    All pharmacies pay the same accreditation fees, which included a fee reduction introduced in July 2017.  This fee continues to cover the travel costs incurred in undertaking QCPP assessments in pharmacies across all of Australia. 

    Further enhancing transparency of QCPP operations

    QCPP is committed to clarity and transparency in the operation of our program. A number of decisions or outcomes are subject to appeal, such as assessment and accreditation outcomes. Some forms of appeal, such as extension requests and remedial review requests can be accessed via our website at https://www.qcpp.com/resources/tools/qcpp-forms. All other appeals can be initiated by emailing help@qcpp.com

    Transparency will be further enhanced through the release of the QCPP Handbook later this year, which describes more clearly how QCPP makes decisions, such as accreditation, requests for extensions, review of remedial actions and exceptional circumstances etc.

  • Transition: What happens now?

    Jul 12, 2017

    Following the release of the revised QCPP Requirements in June, QCPP is focusing on rolling out an improved assessment experience for pharmacies against these requirements.

    QCPP and our assessment partners, Ernst and Young (EY) are currently developing a new assessment tool that aligns with the updated requirements. This will be trialed during October 2017 through a pilot assessment program.

    The pilot program will include 20 assessments against the updated requirements using the newly developed assessment tool and methodology. Pharmacies involved in the pilot will play a vital role in providing feedback on the assessment experience. QCPP and EY will use this feedback to optimise the assessment tool and methodology to create an assessment which supports and enhances excellence in your pharmacy.

    EY will begin contacting those pharmacies that have been identified as suitable candidates for the pilot program in the coming weeks. If you are invited to participate we encourage you to take the opportunity to be a key part in creating an assessment process that recognises the innovation and development occurring in modern community pharmacy. All other pharmacies will continue to be assessed under the current requirements until the end of 2017, with full transition to the updated requirements occurring early in 2018.

    The updated requirements and a series of webinars supporting QCPP enhancements can be found in the Knowledge Hub. We encourage pharmacies to start familiarising themselves with this information now.



    For pharmacy owners and staff attending upcoming pharmacy industry events, QCPP is pleased to announce education sessions and trade stands where you can ask questions about the exciting changes to QCPP or just come have a chat about your pharmacy accreditation.

    Come and speak with our team at the following upcoming events:

    • Pharmacy WA The Forum, Perth: 3rd – 4th August, 2017 – trade stand
    • Pharmacy Connect, Sydney: 1st – 3rd September, 2017 – trade stand and education session
    • Pharmacy Assistant Conference, Gold Coast: 26th – 28th October – trade stand and education session


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