QCPP in Practice

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  • Program Rules: What's changing?

    Apr 12, 2017

    Updated Program Rules supporting innovation in pharmacy

    The QCPP Rules have been amended to align with the revised QCPP Requirements and include enhanced clarity on how the rules apply to you.  The Program Rules have also been split into separate QCPP Rules and QCPP Terms to make the documents easier to read and understand.

    Key changes to the Program Rules:

    • Better alignment with AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia to ensure QCPP assessment can accredit all activities and services of the pharmacy against the pharmacy’s quality management system (QMS).
    • From mid-2018, pharmacies will be required to complete all accreditation requirements# prior to their accreditation date. Currently pharmacies must be assessed on or prior to the accreditation date. Pharmacies then have three months to complete remedial actions.
    • A QCPP Handbook will contain all the policies, procedures and schedule of fees in the one location so they are easier to find. 

    How will this impact my pharmacy?

    • Currently only services with a checklist in Element 2 or Element 3 are able to be assessed.  The broadened scope of assessment allows for assessment of all business operations and services offered by your pharmacy as part of your QCPP Accreditation.  This change addresses feedback that pharmacies wanted their new professional services to be accredited. As such, this rule change allows QCPP to better recognise innovation and service growth in professional services and business operations.
    • We will provide more information in early 2018 regarding the rule for all accreditation requirements to be finalised prior to a pharmacy’s accreditation date.  QCPP have scheduled the implementation of this change well in advance to ensure pharmacies are aware of the change prior to it affecting their assessment date.

    # including undergoing QCPP Assessment, resolving all non-conformances and payment of fees.

     

    You can find out more about the QCPP enhancements and how they are supporting flexibility, innovation and growth by:

    • visiting www.qcpp.com
    • phoning the QCPP Helpline at 1300 363 340




  • An enhanced QCPP Assessment

    Mar 30, 2017

    The introduction of the revised QCPP Requirements will support the ongoing enhancement of QCPP Assessment. This continues the work which many pharmacies have already experienced in the assessment approach adopted by our assessment partner EY (Ernst & Young).

    How will my QCPP Assessment be different?

    • Better understanding of your business
      At your QCPP Assessment your assessor will spend more time understanding how your pharmacy business operates and seek evidence to demonstrate this.
    • More flexibility
      Restructuring the QCPP Requirements allows more flexibility in how you can demonstrate compliance with the requirements. This better recognises innovation and the variation in business workflows which exist across Australia’s community pharmacies.
    • Reduced focus on minor issues
      Your assessment results will differentiate between a non-conformance that require rectification to maintain accreditation (previously called a remedial action) and ongoing enhancement opportunities.
    • A more relevant assessment report
      Assessment feedback will focus on strengths and opportunities for improvements within your business, in addition to noting any non-conformances.

    Will I have to change the way I prepare for assessment?
    Pharmacies who have their quality management system (QMS) [e.g. Operations Manual] set up should not need to make major changes to prepare for assessment under the revised QCPP Requirements. The enhancements to QCPP Assessment are designed to improve your assessment experience by adopting a more flexible approach.

    When will the revised QCPP Requirements start to be assessed?
    Pilot assessments against the revised QCPP requirements will commence in July 2017. Pharmacies with an accreditation date on or after 1 July 2017 may be invited to participate in the pilot program.
    Pharmacies not part of the pilot program will continue to be assessed against the existing QCPP Requirements until late 2017.

     

     

    Register for our upcoming webinar on Monday the 3rd of April to get more information about how the QCPP enhancements will affect you. More dates and times will be announced shortly.



  • QCPP: Refreshed and Refined

    Mar 09, 2017

    In response to pharmacy feedback and the evolution of quality management systems, QCPP will launch its refined and refreshed QCPP Requirements from July 2017.

    What is the change?

     The revised QCPP Requirements are a remapped QCPP model of demonstrating compliance with AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia. This model contains five domains which support business enhancement and encourage continuous quality improvement and innovation.

     The five domains are:

    o Business Management and Governance

    o Human Resources

    o Premises, Infrastructure and Stock

    o Customer Experience

    o Pharmacy Services

     The revised QCPP Requirements have removed the compliance burden of checklists (red section) and procedures (green section) contained in the current QCPP Requirements (blue folder). Instead, the revised QCPP Requirements adopt relevant standards, guidelines and legislation by reference. This means the QCPP Requirements will look much smaller than the current QCPP Requirements Manual.

    If your pharmacy is already successfully QCPP accredited, your existing quality systems will fit the QCPP revised model. You should not have to make major changes to your Operations Manual in the move to the revised QCPP Requirements.

    RESOURCES:

    Flyer – Enhanced QCPP

    When will the revised QCPP Requirements be available?

    The revised QCPP Requirements will be released in April 2017.

    When will the revised QCPP Requirements start to be assessed?

    Pilot assessments against the revised QCPP requirements will commence in July 2017. Pharmacies with an accreditation date on or after 1 July 2017 may be invited to participate in the pilot program.

    Pharmacies not part of the pilot program will continue to be assessed against the existing QCPP Requirements until late 2017.

    Over the coming weeks we will be sharing the key QCPP enhancements via QCPP Quality in Practice email updates. You can also find out more about the enhanced QCPP;

    • At a webinar - register here
    •  at www.qcpp.com
    • by phoning the QCPP Helpline at 1300 363 340


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