QCPP in Practice

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  • Keeping your medical equipment in check

    May 25, 2016

    Machines break and fail – it’s a fact of life. But when it comes to essential devices that monitor healthy vital signs, you have a responsibility to your patients to have maintained and calibrated medical devices that have been approved by the Therapeutic Goods Administration.

    While sometimes a machine’s quality is out of your hands, as recent news has highlighted, the fact remains that all therapeutic devices must be registered under Australian regulatory requirements through the Therapeutic Goods Administration. This includes blood pressure monitors through to compression bandages.

    T3C and T3I Action 4.1 are two QCPP requirements that specifically support safety and quality in your pharmacy. These QCPP requirements ensure equipment used in your professional services are registered therapeutic devices. These devices are included on the Australian Register of Therapeutic Goods (ARTG) and are given an ARTG number.

    Familiarising yourself with navigating the TGA website will help in finding evidence that the equipment you use in the pharmacy has undergone the TGA risk-benefit assessment and received approval. Evidence can include the relevant entry from the TGA website or simply showing the Assessor the entry on the website on the day of the assessment. This process helps ensure pharmacy staff are using equipment that has been tried and tested.

    In addition to completing your Maintenance Checklist, here are a few tips to note:

    • Recording the device’s ARTG number on the maintenance checklist (under T5B, which is where you record the calibration and maintenance of equipment) helps keep all ARTG numbers in one place.
    • If you don’t know your device’s ARTG number you can search for the six-digit number on the TGA website.
    • As ARTG numbers are not required by any labelling requirements to be on the product or packaging, you may need to contact the device’s manufacturer to locate the ARTG number.

    Find out more about locating your ARTG numbers

  • Are you getting the help you need?

    May 11, 2016

    Picture this: you’ve just dealt with the lunch-time rush in your pharmacy and find a spare moment to finalise your QCPP Maintenance Checklist before the assessor arrives tomorrow morning, but you’re stumped on a question and need to get clarification on your procedure for ordering stock.

    Your local QCPP Branch representatives are here to help.

    Our state branches provide pharmacy staff with information and advice regarding all aspects of the Quality Care Pharmacy Program.

    Your state branches are experts in helping you prepare for your assessment or remedial actions. They can:

    • Provide support via phone, email or face-to-face to help ensure the pharmacy’s policy and procedure is maintained in line with the Standard
    • Encourage accredited pharmacies to continue quality improvement in service delivery
    • Communicate with the QCPP National team to achieve the best possible outcomes for the program.

    Your National team manning the helpline in Canberra can:

    • Provide the forms you need to fill out to register or update your details with QCPP
    • Assist with invoice queries and payments
    • Arrange access to the Knowledge Hub
    • Refer and escalate queries regarding your accreditation
    • Help with information about the status of your assessment or accreditation
    • Provide you with copies of your accreditation certificate.

    You can learn more about how each of the teams work on our website.

    If you haven’t already heard from your state branch, why not give them a call.

    Get in touch with your local branch


    QCPP State Managers are located in State and Territory Branches. They are available to provide pharmacies with information and advice regarding all aspects of QCPP. Get in touch with your local team for assistance with any questions you might have relating to QCPP in your pharmacy.

  • Key business benefits of maintaining your QCPP Accreditation

    Apr 27, 2016

    It’s no secret that quality accredited businesses have enhanced business practices compared to those that do not achieve quality accreditation. This is backed by several studies both within the pharmacy industry and the broader health industry.

    QCPP Accreditation provides a platform to support key business practices within a quality management framework that assists in sustaining viable pharmacy businesses.

    Maintaining your QCPP Accreditation can ensure pharmacy operations achieve their purpose and that the pharmacy delivers services efficiently and consistently to your customers.

    Some of the key business outcomes pharmacies experience from maintaining QCPP Accreditation:

    1. Studies have shown customers who access QCPP Accredited pharmacies are more satisfied with pharmacy services and generally receive a higher level of medication and health advice.
    2. Customers have a greater intention to return to the pharmacy when it is QCPP Accredited.
    3. QCPP Accredited pharmacies have more pharmacy assistant staff with higher certificate qualifications. This means they are able to help customers access the right health solution for their needs or appropriately refer to a pharmacist for specialised advice and support.
    4. Accredited pharmacies employ more dispensary assistants, which promotes workflow and increases the productivity of the dispensing process.
    5. Pharmacies who remain QCPP Accredited manage risk and regularly review in-store policy and procedures to maintain and provide excellent services in the highly competitive pharmacy market.

    Through maintaining your QCPP Accreditation, pharmacy businesses can demonstrate to the local community that your pharmacy team is dedicated to meeting a recognised standard in the best interests of Australian healthcare.

    Ensure your pharmacy is living QCPP every day and well prepared for a pending QCPP assessment. Complete your QCPP Maintenance Checklist today.

    QCPP State Managers are located in State and Territory Branches. They are available to provide pharmacies with information and advice regarding all aspects of QCPP. Contact your State Quality Manager and QCPP team for assistance with any questions you might have relating to QCPP in your pharmacy. 


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