QCPP in Practice

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  • Here is all you need to know about changes to assessment arrangements

    Jun 08, 2016

    Australia’s Quality Care Pharmacy Program has recently made some changes in the way assessments are managed with the aim of increasing efficiency and improving outcomes for pharmacies and patients.

    QCPP accreditation helps to ensure that community pharmacies across Australia provide quality professional services and customer care which result in improved health outcomes for all customers and patients.

    More than 90 per cent of community pharmacies across the country are now QCPP accredited.

    To continue the long standing commitment to helping pharmacies improve their business and staff practices, QCPP has appointed leading consultancy firm Ernst and Young (EY) as the new assessment services deliverer.

    EY submitted a considered tender application that scored highly on all aspects of evaluation: governance, capability, solution, capacity, past performance and price. EY’s independent solution delivers QCPP assessment services across Australia, with many value-adding capabilities, and demonstrates a strong alignment and commitment to achieving the strategic direction of both the Guild and QCPP.

    There will be no changes to how QCPP assessors conduct your accreditation in accordance to QCPP requirements and no changes to how much you will pay.

    QCPP will be making sure pharmacies are supported through the change over the coming weeks and months with enhancements to be made to the documentation provided by assessors.

    Here are some key reminders about the changes:

    • QCPP will continue to issue the license for any assessor that conducts QCPP assessments to ensure highly professional skilled assessors with appropriate qualifications are used.
    • Pharmacies may have a different assessor under the new structure but all assessors will continue to be subject to the criteria and standards pharmacies have become used to over the years.
    • There is no change to QCPP requirements or evidence required at assessment with limited impacts to services anticipated for the first two weeks in July.
    • EY will perform QCPP assessments in accordance with QCPP requirements, and QCPP program and assessment rules.
    • There will be no change to costs to QCPP accreditation.

    Feel free to contact the QCPP hotline on 1300 363 340 or email help@qcpp.com if you would like to know more about the changes.

    You can also find out more on our FAQ.

  • Keeping your medical equipment in check

    May 25, 2016

    Machines break and fail – it’s a fact of life. But when it comes to essential devices that monitor healthy vital signs, you have a responsibility to your patients to have maintained and calibrated medical devices that have been approved by the Therapeutic Goods Administration.

    While sometimes a machine’s quality is out of your hands, as recent news has highlighted, the fact remains that all therapeutic devices must be registered under Australian regulatory requirements through the Therapeutic Goods Administration. This includes blood pressure monitors through to compression bandages.

    T3C and T3I Action 4.1 are two QCPP requirements that specifically support safety and quality in your pharmacy. These QCPP requirements ensure equipment used in your professional services are registered therapeutic devices. These devices are included on the Australian Register of Therapeutic Goods (ARTG) and are given an ARTG number.

    Familiarising yourself with navigating the TGA website will help in finding evidence that the equipment you use in the pharmacy has undergone the TGA risk-benefit assessment and received approval. Evidence can include the relevant entry from the TGA website or simply showing the Assessor the entry on the website on the day of the assessment. This process helps ensure pharmacy staff are using equipment that has been tried and tested.

    In addition to completing your Maintenance Checklist, here are a few tips to note:

    • Recording the device’s ARTG number on the maintenance checklist (under T5B, which is where you record the calibration and maintenance of equipment) helps keep all ARTG numbers in one place.
    • If you don’t know your device’s ARTG number you can search for the six-digit number on the TGA website.
    • As ARTG numbers are not required by any labelling requirements to be on the product or packaging, you may need to contact the device’s manufacturer to locate the ARTG number.

    Find out more about locating your ARTG numbers

  • Are you getting the help you need?

    May 11, 2016

    Picture this: you’ve just dealt with the lunch-time rush in your pharmacy and find a spare moment to finalise your QCPP Maintenance Checklist before the assessor arrives tomorrow morning, but you’re stumped on a question and need to get clarification on your procedure for ordering stock.

    Your local QCPP Branch representatives are here to help.

    Our state branches provide pharmacy staff with information and advice regarding all aspects of the Quality Care Pharmacy Program.

    Your state branches are experts in helping you prepare for your assessment or remedial actions. They can:

    • Provide support via phone, email or face-to-face to help ensure the pharmacy’s policy and procedure is maintained in line with the Standard
    • Encourage accredited pharmacies to continue quality improvement in service delivery
    • Communicate with the QCPP National team to achieve the best possible outcomes for the program.

    Your National team manning the helpline in Canberra can:

    • Provide the forms you need to fill out to register or update your details with QCPP
    • Assist with invoice queries and payments
    • Arrange access to the Knowledge Hub
    • Refer and escalate queries regarding your accreditation
    • Help with information about the status of your assessment or accreditation
    • Provide you with copies of your accreditation certificate.

    You can learn more about how each of the teams work on our website.

    If you haven’t already heard from your state branch, why not give them a call.

    Get in touch with your local branch


    QCPP State Managers are located in State and Territory Branches. They are available to provide pharmacies with information and advice regarding all aspects of QCPP. Get in touch with your local team for assistance with any questions you might have relating to QCPP in your pharmacy.


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