Flexibility, Innovation and Growth: The Enhanced QCPP

This page describes key enhancements to QCPP which will occur progressively over the next 18 months. It is important you understand how these enhancements affect your pharmacy.

This page will be progressively updated as materials are developed and become available. The QCPP Helpline 1300 363 340 is available during business hours (EST) to help you understand these changes.

QCPP is excited to be launching an improved QCPP from July this year. These changes have been developed in response to your feedback on how QCPP can be a more supportive and relevant program to your pharmacy business. Content from our recent QCPP webinar series has been uploaded on the QCPP Knowledge Hub.

 Key program changes include:

  • Revised QCPP Requirements: Providing greater flexibility for your pharmacy business to innovate and grow.
  • Further enhancing QCPP Assessment: Building on existing improvements with our assessment partner EY to provide more valuable, relevant and customised feedback for your business.
  • Simpler fees: A single, flat annual fee, inclusive of one QCPP Assessment every two years
  • Saving time: We are developing easier and more efficient ways for you to interact with us; including a central online portal unique to your pharmacy.

While QCPP will look different, preparing for assessment shouldn’t require much change; accredited pharmacies won’t need to make significant changes to their policies and procedures (Operations Manual).

Changes will be gradually implemented to ensure you have adequate time to understand program enhancements before your next QCPP Assessment.

QCPP Requirements

In response to pharmacy feedback and the evolution of quality management systems, QCPP has launched refined and refreshed QCPP Requirements.

 What is the change?

  • The revised QCPP Requirements are a remapped QCPP model of demonstrating compliance with AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia. This model contains five domains which support business enhancement and encourage continuous quality improvement and innovation.
  • The five domains are:
  • The revised QCPP Requirements have removed the compliance burden of checklists (red section) and procedures (green section) contained in the current QCPP Requirements (blue folder). Instead, the revised QCPP Requirements adopt relevant standards, guidelines and legislation by reference. This means the QCPP Requirements will look much smaller than the current QCPP Requirements Manual.

If your pharmacy is already successfully QCPP accredited, your existing quality systems will fit the QCPP revised model.  You should not have to make major changes to your Operations Manual in the move to the revised QCPP Requirements.


Flyer – Enhanced QCPP

How can I access the revised QCPP Requirements?

The revised QCPP Requirements are available on the QCPP Knowledge Hub at www.qcpp.com/knowledgehub 

When will the revised QCPP Requirements start to be assessed?

 Pilot assessments against the revised QCPP requirements will commence from August 2017.  Pharmacies with an accreditation date on or after 1 July 2017 may be invited to participate in the pilot program.

Pharmacies not part of the pilot program will continue to be assessed against the existing QCPP Requirements until late 2017.

Program Rules

The QCPP Rules have been amended to align with the revised QCPP Requirements and include enhanced clarity on how the rules apply to you. The Program Rules have also been split into separate QCPP Rules and QCPP Terms to make the documents easier to read and understand.

Key changes to the Program Rules:

  • Better alignment with AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia to ensure QCPP assessment can accredit all activities and services of the pharmacy against the pharmacy’s quality management system (QMS).
  • From mid-2018, pharmacies will be required to complete all accreditation requirements, including undergoing QCPP Assessment, resolving all non-conformances and payment of fees, prior to their accreditation date. Currently pharmacies must be assessed on or prior to the reaccreditation date. Pharmacies then have three months to complete remedial actions.
  • A QCPP Handbook will contain all the policies, procedures and schedule of fees in the one location so they are easier to find.

How will this impact my pharmacy?

  • Currently only services with a checklist in Element 2 or Element 3 are able to be assessed. The broadened scope of assessment allows for assessment of all business operations and services offered by your pharmacy as part of your QCPP Accreditation. This change addresses feedback that pharmacies wanted their new professional services to be accredited. As such, this rule change allows QCPP to better recognise innovation and service growth in professional services and business operations.
  • We will provide more information in early 2018 regarding the rule for all accreditation requirements to be finalised prior to a pharmacy’s accreditation date. QCPP have scheduled the implementation of this change well in advance to ensure pharmacies are aware of the change prior to it affecting their assessment date.

When will the revised QCPP Rules and QCPP Terms be available?

The revised QCPP Rules will be contained in the revised QCPP Requirements, which will be released in June 2017.

 How will I access the revised QCPP Rules?

 Once released, the revised QCPP Rules will be available:

  • within the QCPP Requirements
  • on the QCPP website

 How will I access the QCPP Handbook?

 Once released, the QCPP Handbook will be available on the QCPP website

 When do the revised QCPP Rules take effect?

The revised QCPP Program Rules become applicable at the same time as the revised QCPP Requirements.  The rules come into effect at a pharmacy’s first assessment against the revised QCPP Requirements. This will start from pilot assessments commencing from August 2017.

QCPP fees

 In response to pharmacy feedback and ongoing internal efficiency projects, QCPP is pleased to announce a simplification and reduction of fees from 1 July 2017

 What is the new QCPP Fee?


Fee (excluding GST)

Fee (including GST)

QCPP annual fee
(includes one reaccreditation on-site assessment per accreditation cycle as part of the Annual QCPP fee)




Fees for other QCPP services have not changed. A full schedule of QCPP fees will be available in the QCPP Handbook.

 What is included in the QCPP annual fee?

The QCPP Annual Fee includes:

  • Accreditation services, including certification against AS85000 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia.^
  • One on-site QCPP assessment every two years, including travel costs*
  • Access to QCPP Requirements
  • Access to QCPP Knowledge Hub
  • Access to interpretation and rulings advice on QCPP Requirements

 How has QCPP been able to reduce its accreditation fees?

The fee reduction has been achieved through significant internal efficiencies, including through improved assessment scheduling and revision to our service offering. To maintain this reduction in fees, we request pharmacies accept the first available assessment date offered by the EY scheduling team where possible.

 What are the benefits of the new QCPP fee structure?

 By including the cost of QCPP Assessment in the QCPP Annual Fee, the fee will be the same in the anniversary year and the accreditation year. Feedback from pharmacies suggests this should assist cash flow and reduce confusion regarding QCPP fees.

How will changes to the QCPP fees impact my pharmacy?

  • The revised QCPP fees will be applied from your pharmacy’s first accreditation date or anniversary date on or after 1 July 2017
  • Pharmacies will have their choice of certification body for dispensary refrigerator calibration. QCPP understands the Cold Chain Testing Centre (NSW) will continue to offer dispensary refrigerator testing services via fee-for-service.

^ Certification is contingent on pharmacy meeting all requirements of certification, including successful completion of QCPP Assessment, adherence to QCPP Rules and payment of fees.
* Cancellation policy applies. Additional fees payable if assessment cancelled within 10 calendar days of assessment

Media Releases

 QCPP Requirements Release 6 June, 2017.


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