Flexibility, Innovation and Growth: rolling out a better QCPP

This page describes key enhancements to QCPP which will occur progressively over the next 18 months. It is important you understand how these enhancements affect your pharmacy.

This page will be progressively updated as materials are developed and become available. The QCPP Helpline 1300 363 340 is available during business hours (EST) to help you understand these changes.

QCPP is excited to be rolling out improvements to QCPP from July 2017. These changes have been developed in response to your feedback on how QCPP can be a more supportive and relevant program to your pharmacy business.

Key program changes include:

  • Revised QCPP Requirements: Providing greater flexibility for your pharmacy business to innovate and grow.
  • Further enhancing QCPP Assessment: Building on existing improvements with our assessment partner EY to provide more valuable, relevant and customised feedback for your business.
  • Simpler feesA single, flat annual fee, inclusive of one QCPP Assessment every two years
  • Saving time: We are developing easier and more efficient ways for you to interact with us; including a central online portal unique to your pharmacy.

How can I prepare for the revised QCPP Requirements and QCPP Assessment model?

While the revised QCPP Requirements look different, preparing for assessment shouldn’t require much change.  The changes have been driven by customer feedback, and evolution of quality accreditation, where assessment is more flexible in understanding your business' operations.

Accredited pharmacies won’t need to make significant changes to their policies and procedures (Operations Manual).

The following is available to help you understand and apply the revised QCPP Requirements and other program improvements:

  • Tips for transitioning to the QCPP Requirements 2017
  • Flyers

    The following flyers are available via the QCPP website:

Changes will be gradually implemented to ensure you have adequate time to understand program enhancements before your next QCPP Assessment. 

I will be assessed this year (2017). How should I prepare for assessment?

You will be assessed against the QCPP Requirements 2011. However, you will experience some of the improvements to QCPP Assessment already made to the QCPP Assessment model following our partnership with Ernst & Young (EY) which commenced in July 2016. This includes a greater focus on higher-risk non-conformances and reduced duplication in assessment criteria.

You can have confidence to move to greater customising of your procedures, policies and systems.  Your policies and procedures should reflect your desired level of quality and consistency for effective business operations. If your systems meet the intent of the requirement, in terms of quality and safety, this should be recognised at assessment.

If you believe your systems are maintaining high quality and safety and you receive a non-conformance due to the structure of the QCPP Requirements 2011, we encourage you to submit a remedial review request online

Upcoming dates in the roll out of QCPP’s enhancements:

2-3 September 2017

Pharmacy Connect; QCPP education session and trade stand

(Speaker; Simon Carroll)

September 2017

Release V 3.1 of the QCPP Requirements including:

-embedding AS85000:2017 Quality Care Community Pharmacy Standard

-minor grammatical and terminology changes

October 2017

Pilot assessment program

October 2017

Pharmacy Assistant Conference;

QCPP education session and trade stand (speaker: Peter Guthrey)

October and November 2017

QCPP Impartiality Committee review of revised processes and requirements for fairness and integrity

November 2017

Anticipated release of QCPP assessment guide that outlines minimum requirements to support pharmacies transition to the revised QCPP Requirements

November 2017

Anticipated release of QCPP Handbook that provides guidance as a central reference for pharmacies on the QCPP Terms & Conditions, QCPP Program Rules and related policies which support the operation of the program.

November 2017

Potential release of QCPP Requirements V3.2 pending pilot outcomes

Early 2018

Introduction of QCPP customer portal

March 2018

Commence assessment against revised QCPP Requirements (full implementation)

May 2018

APP2018; QCPP trade stand

 

Tips for transitioning to the QCPP Requirements 2017

Understanding the revised QCPP Requirements

Become familiar with the QCPP Requirements

When reading the QCPP Requirements 2017, the focus of the requirements rests on its intent, and how it relates to business performance, safety and quality.

Apply relevant laws, guidelines and codes

The minimum requirements at assessment include accepted standards described in relevant law and guidelines. In particular, pharmacies should ensure their systems are consistent with:

  • Flexibility, innovation, growth; QCPP webinar series

    The following webinars are available in the QCPP Knowledge Hub:

    • Introduction to the revised QCPP
    • Pilot assessment program (coming soon)
  • PSA Professional Practice Standards;
  • State pharmacy authority guidelines; and,
  • Relevant Pharmacy Board Guidelines/Codes

    These documents describe the minimum level of quality required for competent products/services.  For examples, for dose administration aids services, the following requirements describe the minimum requirements of service operation:

  • PSA Professional Practice Standards – Standard 7 (Dose Administration Aids)
  • PSA Guidelines: Dose Administration Aids Program
  • PBA Guidelines on dose administration aids and staged supply of dispensed medicines
  • Community Pharmacy Agreement Program; program specific guidelines (where relevant)

     

    Use available resources

    The following resources are available to help you understand the QCPP Requirements:

    • Flyer: Understanding the QCPP Requirements
    • Flyer: The domains explained
    • Webinar: Flexibility, Innovation, Growth - Introduction to the improved QCPP

Transitioning to the revised QCPP Requirements

Operations Manual: don’t start again!

If your pharmacy is accredited, QCPP has recognised you have a functional Operations Manual and quality management system. There is no requirement to restructure your Operations Manual to align to the remapped QCPP requirements. If your Operations Manual works for you, keep it in its current structure.

If you want to change the way your Operations Manual, or intranet is structure, you can have confidence to do so. The Operations Manual/intranet needs to work for your pharmacy. QCPP is working hard to ensure we can understand QMS structures of each business, rather than encouraging them to conform to a ‘QCPP model’.

We discourage restructuring your Operations Manuals or other aspects of a quality management system solely for the purposes of ‘aligning’ with the new QCPP Requirements.

Update your policies and procedures to help your pharmacy meet its business goals and community expectations

The systems you use should help you achieve business needs and meet community expectations. For example:

  • Policies and procedures should be used to achieve the level of consistency and quality desired by the business owners/managers.
  • The implementation of procedures should meet the needs and expectations of customers

QCPP encourage customisation of the pharmacy’s quality management system to help pharmacies achieve this.

Focus on helping your pharmacy run smoothly rather than ‘passing’ QCPP Assessment

When released, the QCPP Assessment Guide will be useful to reflect on minimum requirements prior to assessment. When updating your policies and procedures, also think about whether they are meeting customer needs or business needs.

Do your procedures reflect what you do? If not, why not? Are they no longer relevant? Do all staff understand how to apply the procedure? Asking yourself questions like these can help identify ongoing business improvements – which is a key objective of the revised QCPP Requirements.

Look for quality and safety improvement advice from experts

Alerts and guidance from industry organisations, such as professional indemnity insurers, can help guide improvements to safety and quality in pharmacy practice

Using industry data and alerts, in addition to pharmacy data, is an important way to reflect on how your pharmacy functions and identify ways to improve safety, quality and efficiency.

Ask us!

The QCPP team is available to help with any questions of queries you may have about the revised QCPP Requirements, or any of the other changes to QCPP.  Whether it be a question about interpretations, questions about your accreditation or help finding something on the QCPP Knowledge Hub, we are here to help!

We can be contacted via:

QCPP Requirements 2017

In response to pharmacy feedback and the evolution of quality management systems, QCPP launched refined and refreshed QCPP Requirements 2017 (Version 3.0) in June 2017.

What is the change?

  • The revised QCPP Requirements are a remapped QCPP model of demonstrating compliance with AS85000:2011 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia. This model contains five domains which support business enhancement and encourage continuous quality improvement and innovation.
  • The five domains are:
  • The revised QCPP Requirements have removed the compliance burden of checklists (red section) and procedures (green section) contained in the 2011 QCPP Requirements (blue folder). Instead, the revised QCPP Requirements adopt relevant standards, guidelines and legislation by reference. This means the QCPP Requirements will look much smaller than the current QCPP Requirements Manual. 

If your pharmacy is already successfully QCPP accredited, your existing quality systems will fit the QCPP revised model. You should not have to make major changes to your Operations Manual in the move to the revised QCPP Requirements.

QCPP, with our assessment partner EY will be testing assessment tools in pilot assessments in October 2017. This pilot is intended to validate assessment tools, QCPP Requirements which have been developed to support a smooth transition to the revised QCPP Requirements. Assessment against the revised QCPP Requirements will commence in March 2018. Pharmacies being assessed up until March 2018* will continue to be assessed against the QCPP Requirements 2011.

* Exception: Pharmacies who accepted invitations into the pilot program will be assessed against the QCPP Requirements 2017 in October 2017.

 RESOURCES: 

Flyer
 – Enhanced QCPP

How can I access the revised QCPP Requirements?

The revised QCPP Requirements are available on the QCPP Knowledge Hub at www.qcpp.com/knowledgehub 

When will the revised QCPP Requirements start to be assessed?

Pilot assessments against the revised QCPP Requirements will occur in October 2017.

Pharmacies for the pilot assessment program have now been confirmed. QCPP thanks all pharmacies who expressed an interest in participating in a pilot assessment. We will share the outcomes from the pilot assessments when available.

I’ve heard AS85000 has been updated. When will QCPP start assessing against AS85000:2017 Quality Care Community Pharmacy Standard?

AS85000:2017 Quality Care Community Pharmacy Standard (AS85000:2017) was released by Standards Australia and SAI Global in July 2017.

While the QCPP Requirements 2017 were mapped to the consultation draft of this standard, further development work currently is being undertaken to ensure alignment with the published Standard. The aligned version of the QCPP Requirements (excluding complex compounding) will be released to pharmacies in September 2017.

QCPP are currently developing plans to transition to certification of pharmacies against AS85000:2017 in relation to the scope of complex compounding.  QCPP will advise implementation timelines once confirmed, but this will not commence prior to July 2018.

QCPP are pleased to advise that accredited pharmacies, and pharmacies working towards QCPP accreditation, will be able to access AS85000:2017 via the QCPP Portal from early 2018.

QCPP Program Rules

The QCPP Program Rules have been amended to align with the revised QCPP Requirements and include enhanced clarity on how the rules apply to you. The Program Rules have also been split into separate QCPP Program Rules and QCPP Terms & Conditions to make the documents easier to read and understand.

Key changes to the Program Rules:

  • Better alignment with AS85000:2017 Quality Care Pharmacy Standard – quality management system for pharmacies in Australia to ensure QCPP assessment can accredit all activities and services of the pharmacy against the pharmacy’s quality management system (QMS).
  • A QCPP Handbook that provides guidance as a central reference for the QCPP Terms & Conditions, QCPP Program Rules, related policies and schedule of fees which support the operation of the program. Release of the QCPP Handbook is anticipated in November 2017.

How will this impact my pharmacy?

  • Currently only services with a checklist in Element 2 or Element 3 are able to be assessed. The broadened scope of assessment allows for assessment of all business operations and services offered by your pharmacy as part of your QCPP Accreditation. This change addresses feedback that pharmacies wanted their new professional services to be accredited. As such, this rule change allows QCPP to better recognise innovation and service growth in professional services and business operations. As part of this change, information regarding the services offered by the pharmacy will be collected prior to QCPP assessment via the Declaration of Assessment Scope (DAS) form.

When will the revised QCPP Program Rules and QCPP Terms & Conditions be available?

The revised QCPP Program Rules are contained in the revised QCPP Requirements, which were released in June 2017.

The QCPP Terms and Conditions are anticipated to be released in November 2017.

How will I access the revised QCPP Rules?

The revised QCPP Rules are currently available within the QCPP Requirements. Once released the revised Program Rules will also be available on the QCPP website via the QCPP Handbook

How will I access the QCPP Handbook?

Once released, the QCPP Handbook will be available on the QCPP website

When do the revised QCPP Rules take effect?

The revised Program Rules become applicable at the time as you are assessed against the revised QCPP Requirements. 

The Program Rules come into effect at a pharmacy’s first assessment against the revised QCPP Requirements. This will start from pilot assessments in October 2017.

QCPP fees

The Quality Care Pharmacy Program (QCPP) is an accredited pharmacy funded program and must cover all its costs from program accreditation fees.

Accreditation Fees: Accreditation date on or after 1 July 2017

In response to pharmacy feedback and ongoing internal efficiency projects, QCPP is pleased to announce a simplification and reduction of fees from 1 July 2017. The QCPP Annual Fee includes:

  • Accreditation services, including certification against AS85000 Quality Care Pharmacy Standard: quality management system for pharmacies in Australia.^
  • One on-site QCPP assessment every two years, including travel costs*
  • Access to QCPP Requirements
  • Access to QCPP Knowledge Hub
  • Access to interpretation and rulings advice on QCPP Requirements

The annual fee for pharmacies with an accreditation date on or after 1 July 2017 are as indicated in the table below:

Accreditation date
on or after
1 July 2017

Fee (excluding
GST)

Fee (including
GST)

QCPP Annual Fee
(includes one reaccreditation on-site
assessment per accreditation cycle*
as part of the Annual QCPP fee)

$2200.00

$2420.00

Fees for other QCPP services have not changed. A full schedule of QCPP fees is published below. The Schedule of Fees will also be available in the QCPP Handbook once released.

Schedule of fees

Item

Fee (excluding GST)

Fee (including GST)

QCPP Annual Fee

$2200.00

$2420.00

QCPP on-site assessment (pharmacies receive one initial or reaccreditation on-site assessment per accreditation cycle as part of the Annual QCPP fee)

$800.00

$880.00

Cancelled assessment:

  • QCPP Assessment included as part of the Annual QCPP fee

Forfeiture of on-site assessment included in annual fee

  • Other QCPP assessment

100% QCPP assessment fee

Partial assessments:

  • Expansion of services

$100 per service assessed

$110 per service assessed

Certificate of Accreditation (replacement)

$27.27

$30.00

QCPP Decal (replacement)

$9.09

$10.00

Credit card surcharge – American Express

 

1.43%

Credit card surcharge – MasterCard and Visa

Nil

Nil

 

Payment Methods

QCPP offers a number of payment methods. Our preferred method of payment is BPAY.

BPAY: Once your pharmacy receives your annual QCPP invoice, payment can be made over the internet using your cheque or savings account or by calling your financial institution. Your customer reference number will be different each time your annual QCPP invoice is issued.

Credit cards: Pharmacies that pay any QCPP fees via AMEX will be charged a 1.43% (incl. GST) surcharge. MasterCard and Visa do not attract a surcharge. 

Other payment options: QCPP also offers other surcharge free payment options including cheque and EFT via prior arrangement.

QCPP is committed to supporting pharmacies experiencing financial hardship. Please call the QCPP helpline on 1300 363 340 if you wish to discuss your payment options, such as payment plans.

QCPP Requirements

Access to AS85000:2011 and the QCPP Requirements is mandatory for QCPP accreditation. Each QCPP accredited pharmacy or any pharmacy undergoing reaccreditation will be required to either:

  • own a current hard copy of the QCPP Requirements Manual 2011 (no longer available for purchase), which included a copy of  AS85000:2011; or,
  • demonstrate access to an electronic version of both the QCPP Requirements and AS 85000:2011: Quality Care Pharmacy Standard - a quality management system for pharmacies in Australia (Australian Standard). The Standard can be purchased directly from SAI Global.

Under QCPP Program Rules, your pharmacy must be assessed by a QCPP endorsed assessor every two years in order to remain QCPP accredited. As indicated in the table above Assessments (except where included in the QCPP annual fee for accreditations dates on or after 1 July 2017) are charged at $880 including GST.

^ Certification is contingent on pharmacy meeting all requirements of certification, including successful completion of QCPP Assessment, adherence to QCPP Program Rules and payment of fees. 
* Cancellation policy applies. Additional fees payable if assessment cancelled within 10 calendar days of assessment

Frequently asked questions: fees

How has QCPP been able to reduce its accreditation fees?

The fee reduction has been achieved through significant internal efficiencies, including through improved assessment scheduling and revision to our service offering. To maintain this reduction in fees, we request pharmacies accept the first available assessment date offered by the EY scheduling team where possible.

What are the benefits of the new QCPP fee structure?

By including the cost of QCPP Assessment in the QCPP Annual Fee, the fee will be the same in the anniversary year and the accreditation year. Feedback from pharmacies suggests this should assist cash flow and reduce confusion regarding QCPP fees.

How will changes to the QCPP fees impact my pharmacy?

  • The revised QCPP fees are applied from your pharmacy’s first accreditation date or anniversary date on or after 1 July 2017

Is dispensary refrigerator calibration included in my accreditation fees?

  • The revised fee structure does not include subsidy of dispensary refrigerator calibration.
  • Pharmacies who paid an anniversary year invoice in the 2016/17 financial year are entitled to one paid Cold Chain Testing Centre (NSW) test in 2017/18 as part of the fees paid.  The CCTC have been provided with a list of pharmacies eligible for this funded test.
  • Pharmacies now are able to choose the certification body for dispensary refrigerator calibration. QCPP understands the Cold Chain Testing Centre (NSW) will continue to offer dispensary refrigerator testing services via fee-for-service.

Is support available as part of my accreditation fees?

  • The QCPP team is available to help with queries regarding the improvements to QCPP and interpretation of the QCPP requirements via:
  • Pharmacies seeking additional support may wish to engage quality management services, such as those offered by quality consultants, membership organisations (e.g. Pharmacy Guild State Branches) or banner groups.

^ Certification is contingent on pharmacy meeting all requirements of certification, including successful completion of QCPP Assessment, adherence to QCPP Program Rules and payment of fees.
* Cancellation policy applies. Additional fees payable if assessment cancelled within 10 calendar days of assessment


Accreditation Fees: Accreditation date on or before 30 June 2017

As part of the Program and Assessment Rules an accreditation fee invoice was sent to your pharmacy annually. In your accreditation year, after you have been assessed, you received an invoice inclusive of both your accreditation and assessment fees. Every other year, called your anniversary year, an invoice was sent for your annual accreditation fee only.

The accreditation fees for pharmacies with an accreditation date on or before 30 June 2017 are as indicated in the table below: 

Accreditation date
on or before
30 June 2017

2017 fees ex. GST

2017 fees incl. GST

Guild members
Accreditation fee
Assessment fee
Total

$1829.12
$800.00
$2629.12

$2012.04
$880.00
$2892.03

Non-Guild members
Accreditation fee
Assessment fee
Total

$2223.39
$800.00
$3023.39

$2445.73
$880.00
$3325.73

 

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