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Quality Care Pharmacy Program
The Pharmacy Guild of Australia
Level 2, 15 National Circuit

PO Box 310
Fyshwick, ACT, 2609

QCPP Help Line 1300 363 340
QCPP Help email:

This service provides assistance with all requirements of your QCPP accreditation including:

  • Pharmacy registration with QCPP
  • Initial and /or return to program pharmacies requiring an assessment
  • QCPP accreditation information and confirmation of accreditation
  • QCPP Invoice queries and payment processing
  • QCPP Accreditation certificate
  • Knowledge Hub access requests
  • QCPP in Practice subscription
  • Reaccreditation extension requests
  • Remedial action extension requests
  • Expansion of services requests for pharmacies that are commencing new professional services between assessments
  • Interpretations & Rulings
  • QCPP Feedback management including complaints


Email is the preferred method of contact for EY, and will result in a faster outcome as many queries require escalation for resolution.

EY email:

This service provides assistance with booking your QCPP assessment including:

  • Scheduling and booking your assessments (For Initial or Return to Program pharmacies please contact QCPP)
  • Assessment confirmation
  • Changes to your assessment after it has been booked

For resolution of remedial actions after your assessment:

EY email:

  • Send evidence for Remedial Action closure
  • Queries relating to or to request a copy of Remedial Action report

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