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Quality Care Pharmacy Program
The Pharmacy Guild of Australia
Level 2, 15 National Circuit
BARTON ACT 2600

PO Box 310
Fyshwick, ACT, 2609

QCPP Help Line 1300 363 340
QCPP Help email: help@qcpp.com

This service provides assistance with all requirements of your QCPP accreditation including:

  • Pharmacy registration with QCPP
  • Initial and /or return to program pharmacies requiring an assessment
  • QCPP accreditation information and confirmation of accreditation
  • QCPP Invoice queries and payment processing
  • QCPP Accreditation certificate
  • Knowledge Hub access requests
  • QCPP in Practice subscription
  • Reaccreditation extension requests
  • Remedial action extension requests
  • Expansion of services requests for pharmacies that are commencing new professional services between assessments
  • Interpretations & Rulings
  • QCPP Feedback management including complaints

ERNST & YOUNG (EY)

Email is the preferred method of contact for EY, and will result in a faster outcome as many queries require escalation for resolution.
 

EY email: qcppscheduling@au.ey.com

This service provides assistance with booking your QCPP assessment including:

  • Scheduling and booking your assessments (For Initial or Return to Program pharmacies please contact QCPP)
  • Assessment confirmation
  • Changes to your assessment after it has been booked

For resolution of remedial actions after your assessment:

EY email: qcppremedials@au.ey.com

  • Send evidence for Remedial Action closure
  • Queries relating to or to request a copy of Remedial Action report
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